Langley Hôtel Tango

I recently had the opportunity to stay at Tango Hotel in Val Thorens from 11th January for 1 week and I would like to share my experience in the hope that it can be of assistance for future guests. I was told this was a 4 star hotel, it is most certainly not, it is rated as 3 star by the Hotel itself. We were told by Crystal Ski this was a 4 star hotel. Firstly, I want to acknowledge the beautiful location and the potential of the hotel. However, I encountered several issues during my stay that I believe warrant your attention. Upon arrival, I was disappointed to find that the bedroom was quite small, with the two single beds being narrower than standard. The beds are a sprung base, and what looks like a 3 inch mattress topper on top. I had the worst sleep of my life all week, with back aches since! The wardrobe space was minimal, and there was no safe provided for storing valuables. I carried our passports and wallets everywhere including skiing! Additionally, our room, 106, had a balcony overlooking the restaurant area, which was noisy due to guests drinking and smoking outside. I requested another room as soon as we checked in for this reason and I was told the hotel was full. The noise levels were unbearable all week. The bathroom presented a significant problem, as there was a strong sewage smell. I had to request assistance upon check-in, and although the staff did place something in the drain to alleviate the odour, it took a few hours before we could return to the room. A dirty brush was left in the bathroom, and the replacement provided was faulty. The handle kept falling off when you would use it. The room itself was cold, and I was informed that extra blankets were unavailable, leading to uncomfortable nights. We slept in jumpers and tracksuit bottoms all week. Furthermore, the water from the bathroom tap had an unpleasant smell, which caused us to use bottled water for brushing our teeth throughout our stay. We made several complaints about this and the reception manager was extremely condescending in how he spoke to me about this, his manner was extremely uncomfortable and unsettling. On the second night, we attempted to enjoy our half-board dinner. Unfortunately, we experienced a long wait for service and other tables being served before us although seated after us, and even after multiple requests, it was not until 39 minutes had passed that we were attended to. We were unsure how the Half Board worked, and when it was explained to us, my daughter requested a burger and fries from the main menu, I opted for the chicken supreme which was on the half board menu. My daughter's meal was dropped on the floor when it eventually arrived down to us which was particularly upsetting, as was the subsequent attempt to serve her the remaining fries from the floor! We felt the overall service was unprofessional and unhygienic. There was sauced spilled all over our shoes, shopping bags and coat, to which the waiter laughed and offered no apology

Lovely hotel, good location great food, friendly staff, rooms modern and clean ski in ski out ,no pool just a spa which is ok ,area in bar where you can get great pizza which is handy if you're peckish. Ski area is good in val thorens, might be difficult for beginners to get to lessons

We went to eat at the Tango restaurant, the service was terrible, the people were un polity and disgusting, the Pizza was OK, and the prices were expincive, other than the Pizza all the other dishes were unworthy, we found a much better all over Val Thorens, do not go there