Altapura Hôtel & Spa Val Thorens

Worst Hotel Ever – Stay Away This was hands down the worst hotel experience I've ever had. It's amazing how the hotel has deteriorated since the last time we stayed there. Zero management: The place is run by a group of young, inexperienced staff sometimes doing what they can — but without any guidance or leadership. The result? Poor service, disorganization, and even a shockingly arrogant attitude. The food is inedible: Literally. Almost every review mentions it, and we experienced it firsthand. Guests openly complained during meals, but the hotel clearly doesn’t care. It’s baffling that they continue to serve food this bad. The spa is a disgrace: Run down, outdated, and borderline disgusting. After a day of skiing, it should be a place to unwind — instead, it’s a major letdown. Housekeeping is a joke: You have to beg to get your room cleaned, and apparently they allow themselves to clean until 16:30. That means after skiing, you might return to a dirty room with no fresh towels. When they do clean, it’s rushed and superficial. Unsafe shuttles: Because the food is so awful, we had no choice but to shuttle into town to eat. The hotel provides shuttles, but their young drivers speed through curves while staring at their phones. When we pointed it out, they just ignored us and got angry.. To make matters worse, we attempted to speak with the manager—an experience that somehow made things even more infuriating. She clearly has no interest in guest satisfaction and behaves as though she actively dislikes the people staying at the hotel. After we voiced our concerns, she completely avoided us, hiding from any interaction. When we did cross paths, she blatantly ignored us, as if punishing us for daring to complain. Her attitude was cold, dismissive, and shockingly unprofessional—exactly the kind of behavior you’d expect not to find in a luxury hotel. No accountability: The hotel refuses to accept any kind of feedback or complaints. They’re more than happy to take your (significant) money, but their treatment of guests is dismissive, even humiliating. Altapura ownership, wake up! We do have other options — and next time, we’ll be taking one of them.

We stayed at Altapura over New Year 24/25. The main thing to point out is the professionalism and attentiveness of the staff. Each team member was excellent. They create a warm and friendly atmosphere, where you feel like you are at home. The effort they all put in to your comfort is outstanding. The rooms are well laid out, however there's not a great deal of room for bulky luggage. The spa is fantastic and a welcomed treat after a long day of skiing. The position of the hotel is great. Whilst is is ski in/ski out, you are able to walk into town and when skiing, it is placed near the bottom of the slopes, near many different lifts. If is also excellent for families as it's located close to the beginner/nursery slopes. I would definitely recommend this hotel to the discerning traveller and families alike.

Having had the best review from friends some 12 years ago, saying how amazing it was, and that we should all stay here, one of our group managed to secure a group half biard booking for us all to go, costing £25k there abouts. The hotel, not a 5* for so many reasons, its in need of some tlc on decor, restaurant was very basic, food limited, almost every night cold, tepid, with cold plates, but dessert plates warm. One night we had chicken and chips no better than cheap basket food, £5 you'd pay the most for it. The kitchen staff changed every sitting and every day, no one consistent in the kitchen. Two friends had food poisoning, they were the only ones to have oysters. Me and two ithers had plastic in our soup, seemed to have been added to the blender. Drinks tarrif varied in the bar, I paid three different prices for the same gin and tonic ranging from 21 euros to 17 euros. A number of staff in the bar and restaurant were rude, impersonal and seemed poorly trained in hospitality. On dealing with mistakes language issues seemed to be blamed. Our room was ok, clean towels daily, but cups etc went missing and had to be asked for. Hotel felt tired, and the staff too, I'll equipped to manage tasks. For a miserable culture to develop it seems that this is from the top and filtered down. The only nice thong was the hotel ski shop, who helped me with my skis. The spa had lots of children in it and parents didn't seem to take notice of the times kids could be in the spa. Although ordinarily I wouldn't mind so much, but it wasn't managed by the hotel staff. I've skied Val Thorens before, it's beautiful, I'd never stay at this hotel, nor any hotels associated to it, seems like its been ruined since it became a chain, sadly. Too expensive, badly run, tired, and not up to a 5* standard they've labled it as.