Altapura Hôtel & Spa Val Thorens

The location is fantastic. The ski shop excellent , staff there were very helpful . Rooms could do with being cleaned better / more often. Food was good .

Worst Hotel Ever – Stay Away This was hands down the worst hotel experience I've ever had. It's amazing how the hotel has deteriorated since the last time we stayed there. Zero management: The place is run by a group of young, inexperienced staff sometimes doing what they can — but without any guidance or leadership. The result? Poor service, disorganization, and even a shockingly arrogant attitude. The food is inedible: Literally. Almost every review mentions it, and we experienced it firsthand. Guests openly complained during meals, but the hotel clearly doesn’t care. It’s baffling that they continue to serve food this bad. The spa is a disgrace: Run down, outdated, and borderline disgusting. After a day of skiing, it should be a place to unwind — instead, it’s a major letdown. Housekeeping is a joke: You have to beg to get your room cleaned, and apparently they allow themselves to clean until 16:30. That means after skiing, you might return to a dirty room with no fresh towels. When they do clean, it’s rushed and superficial. Unsafe shuttles: Because the food is so awful, we had no choice but to shuttle into town to eat. The hotel provides shuttles, but their young drivers speed through curves while staring at their phones. When we pointed it out, they just ignored us and got angry.. To make matters worse, we attempted to speak with the manager—an experience that somehow made things even more infuriating. She clearly has no interest in guest satisfaction and behaves as though she actively dislikes the people staying at the hotel. After we voiced our concerns, she completely avoided us, hiding from any interaction. When we did cross paths, she blatantly ignored us, as if punishing us for daring to complain. Her attitude was cold, dismissive, and shockingly unprofessional—exactly the kind of behavior you’d expect not to find in a luxury hotel. No accountability: The hotel refuses to accept any kind of feedback or complaints. They’re more than happy to take your (significant) money, but their treatment of guests is dismissive, even humiliating. Altapura ownership, wake up! We do have other options — and next time, we’ll be taking one of them.

Fantastic hotel, the staff was very nice and accommodating. Ski shop had great rental options and equipment was in very good condition. Ski room was nice and lockers had plenty of room for all gear for 2 people. Ate at Altayaki the first night and it was very good. Breakfast buffet was also amazing every morning. Would definitely recommend for a ski trip and would book again.

A truly ski in ski out experience right off Plein Sud chairlift. Val Thorens is breathtaking and the service is unmatched. Breakfast was included and was lovely every morning inside Casa Alta with a view of the slopes. Two turn down services per day and free ski locker with rentals and room reservation. My driver, Florian, was fantastic and was hired by the hotel to pick me up in Geneva, Switzerland. Great rooms and great value. Trip of a lifetime!

Only arrived today but wanted to post this in case it could help some due to arrive that may wish to reconsider. So far the experience has been underwhelming despite the aesthetic appeal of the building and facilities. The room is only a Club room but sold as Mountain Views. I am not sure room 309 counts as the view is squeezed between protruding sides of the building. I asked to move and despite having 50 room changes due tomorrow (according to the ski shop) they said only option was a worse view away from the mountains and two floors down. They don’t care. The room is also unbearably warm and the air conditioning must be set centrally as despite being on lowest and maximum the room is too warm to sleep. We have tried the Italian (lunch) and Asian (dinner) restaurants so far. The Italian was average at best and the Asian bordered on inedible in terms of the Tuna in orange sauce and the bok Choi, with the other dishes remarkably average. The other surprise was ordering Ruinart champagne and being asked if ok to drink from wine glasses as they had run out of champagne glasses. Then they found some glasses but the champagne arrived at room temperature! A change to white wine didn’t help much as that arrived warm. The bus shuttle took 25 minutes to arrive to collect from the centre and it seems they only operate one bus. It’s quite a wait in minus 7 and the hotel is on the extremity of the village so an efficient shuttle is essential. Only positive so far has been the service at the ski shop for the rental equipment which was excellent.

Not worth the money The value for the buck is not there; for this type of pricing you would expect more, we have a back pain from the bed, spa/ hot tub area closes at 8 pm!! Food was not nearly to the standards of Michelin as they advertised at all..