Premier Inn Dover East

Great stay as always, stayed with my family and my children enjoyed the sweet treats and colouring left in the room for them, the staff as always were very helpful and couldn’t do more for us when we asked for details of the local area and best places to go overall a great hotel with fantastic staff

Very poor service, staff unclear on meal deal stating Duke of York ( next door ) dealt with this. Which they didn’t. Charged £10 without notice, as rang to check if group booking was together, other guest was put on same floor but no mention of extra charge. Until we arrived No bath slip mats, note to say ring reception… really in a family room? Very thin walls and ceilings so kept awake by upstairs guest stomping around. Room selection very poor and limited. Would not recommend or return. Paid for breakfast at Duke of York, which was equally as poor, Doors did not open till 6.30, breakfast was ok but no way worth £10.99. Supper at Duke of York, albeit we were 2 hours early in to restaurant, ( but as a guest in hotel didn’t think it would be an issue, had not taken in to account it was Sunday and carvery ) we were seated and told we had 40minutes before table would be needed. Which was fine as we were early. But food was ordered, then 25 minutes later kids starters arrived. Our food arrived on extremely hot plates even the kids, one hurt his hands, the food was only just warm and very tired looking, pretty tasteless too. A very cheerful chap did enquired about our meal, very apologetic but nothing else. Kids brownies was stupidly hot. Won’t recommend or return.

Expensive for what it is. Room smelt funny, hairdryer was broken, curtains were broken, noise from road was very noticeable. Only stayed due to the distance and convenience. Will travel for better and cheaper accommodation next time. Didn't complain at the time has both my daughter and I were exhausted from our long day and had a early start to the following day.

Room was spacious even with 3 beds in it, the room was clean maybe in need of updating but it definitely serves a purpose, staff are very nice always smiling and willing to help with any request I had would definitely stay again when I'm next down this way

Great hotel should you have early ferry bookings, port is about a 5 minute drive. We were late check in and Steve was friendly at the reception. Petrol station and convenience store nearby along with some fast food options as well but there is the restaurant attached.

Our third visit recently because of family illness. Friendly welcome and Steve very helpful when we asked to be housed at back of hotel. Three PIs in Dover area but we find this very comfortable & welcoming. Due to go again in 3 weeks time! Tucked away but very close to extremely busy road but also close to the ferry port.