Oceania Saint Malo

For an expensive hotel, it leaves a lot to be desired. There was hardly any closet, so a rolling rack was brought in. The phone was inside the same cabinet as the fridge! A large window with a see-through curtain was in the bathroom and faced the living room area. The shower had such a slick floor that we had to lay down towels so we would not fall. Why was a rubber mat not provided? We did enjoy the nearness to town and the beautiful view of the ocean. Of course, some of these things are structural and can not be changed, but others are just poor management.

The location is excellent and the staff were friendly and helpful. We were very disappointed that the lift proving wheelchair access to the bar was out of order, and had been for a long time. The room upgrade was welcome but did mean that space was limited.

We spent two nights here as a post-river cruise extension. The locaiton was great! It was about a 5 min. walk to the walled city, which is where lots of restaurants are located. Our room was on the back side, with a view of the inner harbor. The room is small, but that is typical for European hotels. We had a separate room for breakfast for our group. While the selections were as varied as at some hotels, I found plenty to eat. Food was good. Service was wonderful. The beds were comfortable and the A/C worked well. Our room was quite and we slept well.

It's hard to know what to say about our stay at Oceania. We had a beautiful room with a sea view, the location was great and very close to the walled old town, the breakfast was delicious and the swimming pool was warm. The stay felt luxurious. However it ended on a sour note for us as we realised on our penultimate day that something was missing from our room since the cleaners had come. It was a paper bag with a couple of inexpensive gifts, one wrapped in newspaper at the top. Not something I would imagine anyone would want to steal but perhaps might have thought was empty and thrown away by mistake. As soon as we realised this we raised this with the hotel. They were quite vague with what they planned to do to address this and said they would check with the cleaner the next morning, our last day. When speaking to the manager the next day they basically denied that anything could have happened as the policy is not to throw anything away that's not in the bin. However, we didn't remove the bag from the room and it definitely wasn't there when we packed. The hotel offered no apology, no solution, no empathy towards having an item go missing. I admire their defence of their staff, however they would not entertain any other possibility of the issue being their problem. For this reason, I would not stay there again and wouldn't recommend it to others.

I’m giving this beautiful property some grace because the tourist season had ended, and they were short staffed. The front desk was very helpful with handling a problem the well stocked bar had with its credit card machine, and they seemed reluctant to charge it to my room. However, all was resolved. This hotel is within easy walking distance of the historic walled city and plenty of wonderful restaurants and shops around every corner.

Great location with plenty of parking within a short walk. Room was recently renovated to a high standard. Shower is clean and powerful. A great stay!