Residence Inn by Marriott St. Louis Downtown

The hotel is ok but I really begrudge having money taken out of my account by way of deposit. I was told this would happen when I got to reception so couldn’t really do anything about it. I was also told the deposit would be refunded within 3-5 working days but it hasn’t been returned over a week later. I’ve just traveled across the USA staying in 6 hotels and only two did this and neither returned the deposit in the timeframe they themselves gave. Travelling on a budget this had a detrimental effect on my holiday. I wouldn’t stay here again for this reason.

Accoglienza del personale di base. Camera spaziosa perfetta per le nostre esigenze e mentenuta discretamente. I bagni sono risultati un po più trasandati ma accettabili. Nel complesso l'ubicazione è buona con ampio parcheggio, essendo vicino a strade molto trafficate però un po di rumore si sente.

Key cards did not work, firepit has been torn out, hot tub was not working, tv in the room did not work, and the lady at the front desk was very rude.

1,2,3 strikes you're out! Three rooms in one night. First room we were given it appeared that someone was in the room, the beds were not made and there was food and drinks around the room so my kids and I quickly left that room. Second room the door on the furnace wasn't secure but there was an attempt to put a screw next to it to secure it and didn't lock as well as the thermostat was hanging off the wall. After the maintenance worker spent 30 min in the room with my kids and I in the room and he wasn't able to repair all the items that were broken I had to basically argue with the front desk to get a different room. Third room was decent although there was trash under the pull out bed that was damaged and had to be used as a couch instead of a bed. From the time of arrival to the time of getting the third room was over an hour. Nothing was ordered for the inconvenience.

The property is well maintened and clean. I enjoyed their complimentary breakfast. They should make people aware that parking at the hotel even for guests is not free of charge and cost around 21$ per night.

The staff is superb! Really kind and really helpful. The room smelled of smoke, the windows where unlocked on the 8th floor probably due to the previous smokers and the tub and sink needs plumbing. The water rose really quickly and took rather long to go down completely.