Hôtel Prestige Odalys Erromardie

Todo muy bien, limpieza, cerca playa y a un paseo de San Juan de Luz

Sehr schöne Anlage, nicht weit zum Strand

We stayed in this hotel for two nights in July 2025. The room was very spacious and clean, with lovely balcony with sea view. The staff were very helpful and efficient. Great pool and within walking distance of the beach. Regular bus from outside to town centre.

This is a fantastic place. The hotel is beautiful and our room was stunning. It was bright, airy and spotlessly clean. We had a beautiful balcony that had good quality furniture on it and we were able to make good use of it because of the stunning weather. The staff here are first class. From check in to dining, everyone we met was so friendly and helpful and genuinely wanted you to have a great stay. We would highly recommend this place. The gardens are well maintained and the pool area is beautiful. The secure parking is an added bonus. We would certainly consider using Odalys at other places in France because of our positive experience here. Thank you to the team. You do a fabulous job

Saint Jean de Luz in April Nice spacious room, super location close to a lovely beach and bars.

I recently stayed at Camping Ferme and would like to share my objective feedback regarding my check-out experience. During this process, I encountered several communication and service issues that I believe warrant attention. Upon check-out, I unfortunately found myself in a distressing situation. The manager's behavior was inappropriate and alarming, as he raised his voice and displayed aggression towards me. This incident left me visibly upset, with my children also taken aback by the manager's conduct. This incident stands in stark contrast to the level of service one would expect from an establishment with a claimed four-star rating. As a foreign guest, I faced challenges during the check-in process due to a lack of effective communication. The absence of clear instructions in English regarding check-out times and cleaning standards hindered my understanding of the camping's policies. During my check-out, I was confronted by the manager's frustration over a late departure and concerns about cleanliness. I was perplexed by the notion that guests paying a substantial fee, such as the 1500 euros for the week, are expected to handle cleaning duties. While I did my part in maintaining cleanliness, it was evident that the camping's cleaning practices are reliant on guests rather than a dedicated staff. The unprofessional and discourteous manner in which issues were addressed made me feel unsupported and mistreated. A more respectful and empathetic approach would undoubtedly contribute to a more positive and reassuring experience for guests.