Tropical Court Hotel

I recently attended a close friend's wedding at this venue and was extremely disappointed with both the condition of the space and the service provided. The chairs were torn, bent, and bleached out, making setup embarrassing and uncomfortable. The tables were dirty, there was visible mold on the ceiling, and the entire place was filthy overall, including dirty ceiling fans and unclean windows. There was also water leakage, which further highlighted the venue's severe lack of cleanliness and maintenance.The reception staff was very rude and unhelpful. When we asked for cleaning supplies, the receptionist claimed she didn't know where to find a mop or broom. The bride and groom had rented 50 chairs, but only 34 were provided, some of which were not even proper chairs. When asked about the missing chairs, the receptionist was vague about when they would arrive. Thankfully, Fletcher stepped in to call the boss and address the situation. Additionally, the receptionist prevented the caterers from using the kitchen area. As the reception was ending, she turned off all fans and AC while guests were still present.This unprofessionalism and lack of basic customer service made for a major letdown on what should have been a joyful occasion. The venue's online appearance is deceiving; in person, it is far from acceptable. I strongly advise against renting this venue unless significant improvements are made. Do not take the negative reviews lightly.

Signs said they had breakfast yet they did not. They make you pay for a key. there’s no housekeeping old building. Dark halls.

Hello and thank you for your response. I would like this matter to be escalated asap because both of the locations had severe issues. The first one in Montego Bay would not allow me to honor my reservation. They stated that although they see the reservation in the system, their manager was not at the location or answering their phone. They told me they would refund me as soon as the boss comes in and they would contact me and then they asked my cousin for cash money. They are scammers and they take advantage of customers and you let them. Please fix this matter at once.

While this is a very dated and old property, the staff provided prompt and excellent service and the pool was the perfect place to spend the last day on vacation before flying out the next day. The location to the airport is very convenient.

I maded a reservation whit internet business. When I arrived the hotess don't want to accept the confirmation of my booking. She told me to have my credit card and charge me again the room I have already paying. When my holidays finish, I have to contact the internet booking business to explain the problem, they refund me. Becarefull, when tropical court hotel recharging the room I rent they make me paying 20$ more than what I already made with my reservation. Becarefull, I got fooled.

They stole from me by lying and advising that I had not paid (through *******). The room wasn't the room i requested, and it was dirty. They said we could receive a complimentary tea in the morning, and nobody was there when I went at the times they suggested. When I couldn't find my receipt, they did not honor my refund request; however, if somebody did something bad during their stay, they would be able to prove that person was there during those times. Terrible all around.

1. It is convenient in location. 2. When booked from *******, They don’t get the notifications nor confirmation that you have secured booking. I had to show them the proof of receipt and send it to them in order for them to know which type of room was paid for. 3. There’s also Key “deposit” fee, which wasn’t stated on the site when booking. 4. The room was comfortable enough for my one night stay but a little more TLC needed especially when it comes onto the scent “it was kind of musty”. Overall…..PERFECT for flight cancellations or just a quick sleep over for a night

Very good for the price,they could use some new bed linen bathroom was clean just need a little bit of new grouting around the base of the toilet, staff was friendly..checking system need to be upgrade. Very close to almost everything will recommend this property

I booked prepaid through Expedia.com but hotel refused me at check in unless I paid them again. That they have no relationship with ******* I showed them my bank Acc with the actual withdrawal from my account They said I have to pay them and then fight with ******* to get back my money. The experience was terrible terrible terrible And the property is even worse Don’t go there