EH Apartments Merkur

This is a new, very clean apartment building. The king apartment wasn’t huge in size but it was well designed and compact. It has an elevator (although you have to walk up one set of steps outside to get to the key box and main floor. It has a pod coffee maker and you have access to a washer and dryer in a room with some clothes lines and a dehydrator. It is right above the old town and everything is within walking distance. It has a good sized refrigerator, small microwave, and a tower fan. Our apartment 11 was a corner apartment with three windows. The bed was very comfortable. If you need any help, the hotel responds quickly to emails. I couldn’t find the laundry detergent provided by the hotel and when I asked, I was sent a picture of where there was a pop open cabinet that had the laundry pellets but also the hair dryer. The vanity cabinet in the bathroom opens with a mirror on the inside and shelves. This is also where the plug in for the hair dryer or an electric razor can be found. I highly recommend this apartment hotel.

Extremely disappointing experience – misleading photos and no refund My partner and I booked an apartment with EH Apartments in St. Gallen (Mercurio), expecting a bright, spacious place as shown in the listing. Upon arrival, the apartment looked nothing like the photos: it was small, dark, smelled of dampness, and was far below the advertised size. We decided not to stay and immediately contacted them. We were offered an alternative room and a second space for our things, but it was not equivalent, and the owner was not even in town to properly assist us. Despite several messages and polite explanations — including a personal and heartfelt message I sent — they refused to refund us unless the apartment is rebooked, which is uncertain. We are now left without a place and with our money withheld. This has been a very stressful experience during a vulnerable time for us, and we feel deceived. I am sharing screenshots of our messages as proof. Sehr enttäuschend – irreführende Fotos und keine Rückerstattung Mein Partner und ich haben ein Apartment bei EH Apartments in St. Gallen (Mercurio) gebucht, in der Erwartung, einen hellen, großzügigen Raum zu bekommen – so wie es in der Anzeige dargestellt war. Bei unserer Ankunft war die Realität ganz anders: Der Raum war klein, dunkel, roch nach Feuchtigkeit und war deutlich kleiner als angegeben. Wir entschieden uns, nicht zu bleiben, und nahmen sofort Kontakt auf. Uns wurde ein anderes Zimmer sowie ein zweites Zimmer für unsere Sachen angeboten – keine gleichwertige Lösung, und der Eigentümer war nicht einmal in der Stadt. Trotz mehrerer Nachrichten und einer persönlichen, ehrlichen Bitte um Rückerstattung wurde uns gesagt, dass wir das Geld nur zurückbekommen, wenn das Zimmer erneut gebucht wird – was ungewiss ist. Jetzt stehen wir ohne Unterkunft da und unser Geld wird einbehalten. Das war eine sehr belastende Erfahrung in einer ohnehin schwierigen Zeit, und wir fühlen uns getäuscht. Ich füge Screenshots als Beweise bei.