Tài Khoản Khách
ngày 11 tháng 9 năm 2022
Booked room for a week via buyagift, had email confirming booking. Travelled hours today to get there only to be rudely greeted and basically thrown out of the hotel. Told him we had a booking and he did not care he said they were closed for the season, we told him we had paid and got told "that is not my problem". Got my son in law to ring the hotel and explain the situation and the lady on the phone said that she informed the company 6 weeks ago they would be closing tomorrow, they said they haven't received any bookings through buyagift, and that we had to deal with them. Complete and utter waste of time, a stressful start to holiday and now having to pay more money for accommodation, whilst this gets sorted, Strongly do not recommend this hotel the owners/staff need to go on a people skills course and learn some manners!!! Even other local hotels couldn't understand why they were closing and appalled by the situation, your loss their gain.
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