L'Oasis de l'Île

I got a good deal on ******* but i thought the hot tubs outside were included, we had to pay an extra $80 for the baths , i think it should be included in the price!

Arrived to the hotel at 830pm - no one there and all areas locked up! Had to find another hotel for the night - really not impressed

not what was advertised,,,deposit required more than than room charge,,,room in basement, all ammenities showed are all extra $$$ -no foods allowed even if you are on special diet and special meals. we requested refund as not staying and was refer to ******* for refund, no business card available to contact owner,,, receptionnist seem to have no ideas on anythings except run credit card on terminal,,, Left message to get contacted but nothings so far,,,,so i must assume got rip off of full charge....this is a money grab establissement.

Holes in the towels and sheets. Silence is not at all reinforced, so you have to let it go. Staff was lovely. Outdoor facilities were nice. Some pools will seriously damage your bathing suit.

It’s a shame that they do not take better care of the property, everywhere you looked something was broken or about to break. Very quiet site and could be very peaceful but organisation of the work that needs to be done destroys it. The hot pools where still getting filled up when site was open, making 1 of them cool instead of hot, they came and clean a quiet area while we where in it. They are trying to improve the place, but too little effort and investment. Not worth it for the price

The hotel could not find my reservation at my arrival. They didn't honor it even that I showed them the Orbitz confirmation email. I had to pay for the same room for much more. The communication with Orbitz took me over an hour and half. The whole experience was stressful and disappointing.

Love it very peaceful but would love more service and more choice for the breakfast

Great experience . The place is very good

We booked in this hotel for three days. We arrived at 3pm at the L'Oasis de l'Île, Refuge Urbain, and check-in wasn't till 4pm (though the room was ready). I informed the front desk that we had been driving for 7 hours, and if the room was ready, could we possibly check in early. They told us it would cost CAD 20/hour if we wanted to check in early. It was a bit of a struggle to get checked in, and finally, after 30 minutes, they said ok. When we got our keys, the front desk informed us that the room would be in the basement because we paid the standard rate (economical). The window in the room is on the same level as the ground, making the room dark and claustrophobic, which isn't on the website. The biggest disappointment was when we discovered the restaurant would close from Sunday at 3 pm and reopen on Wednesday. We decided to check out the next day since one of the perks was the restaurant. It's a hotel; they should at least keep the restaurant open.