Quality Inn and Suites St Charles -West Chicago

Nice place I was here to rest one night no complain

No problems! Great trip and great hotel

Couldn’t get into my room. The concierge had to get a tool to open my door. And both times he wasn’t at the front desk so I had to look for someone to help me.

It was clean but older and wallpaper was peeling in the hall, the bathroom door was coming off the hinge, bit the staff was awesome! So friendly and helpful. They always greeted us with smiles and sayimg hello.

Don’t stay here One, when we checked in they placed us on the 2nd floor. We filled a cart with our luggage. As we walked to find an elevator, we could not find one. I returned to front desk and they said they did not have an elevator. 2. The my gave my son and daughter a room on the first floor. Originally I requested non smoking. Their room reeked of smoke. When they asked to change rooms. The guy at the desk said the section they were in was smoking. 3. The pool had floaties, no chemicals, and was dimly lit so you could not see how filthy it was. 4. The fitness area was filthy also. The amount we paid was not worth it!! How they got a 4 star rating is beyond me!!

Close to many things St. Charles The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good.