Tài Khoản Khách
ngày 23 tháng 11 năm 2023
It gives me no pleasure to write this... Very friendly when arranging 2 rooms for a special visit...a lovely, grand house if a little 'tired' outside. Free parking and a great location. Yes, the self check-in a bit fiddly but no big deal...but... When we arrived one of our rooms hadn't been 'serviced' since the previous 'occupiers' who had clearly had a great time : bin full of booze bottles, dirty towels over the bathroom floor and the bed unmade & clearly 'used'. Grim. We called the emergency number : the lady was clearly horrified, and offered to send someone round immediately but we had a dinner appointment : we couldn't even shower : the room felt 'soiled'. We went out and the room was 'ready' when we got back but the evening / stay was already ruined. Although things can / do go wrong with anything, anywhere, not cleaning / servicing a hotel room after a stay is like a new car being delivered without wheels. Worse, when I wrote after a few days (I'd waited for a mail with an apology / some sort of gesture) suggesting some degree of refund....no response. Both our room (and our friends) were generally 'dusty' and ours even had a large light where the plug had no 'back' on : totally exposing the mains wires! Again, it saddens me to write this : I stay in hotels every week and have never had a room 'unserviced' : how can that be missed? Basic. And no sort of gesture for a ruined evening / stay? Come on! Sorry....in many ways.
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