Gewandhaus Dresden, Autograph Collection

Allgemein sehe ich eine Diskrepanz zwischen Anspruch/Preis und Wirklichkeit. Das Hotel wurde nett renoviert, Zimmer sind aber sehr klein. Das innere ist sehr ruhig, aber es fehlt etwas an Ambiente (Hintergrundmusik? …). Service nicht auf 5 Sterne Niveau (bsp wurde uns zu keinem Zeitpunkt Hilfe mit unserem Gepäck angeboten, auch nicht, als ein Mitarbeiter zufällig in den selben Fahrstuhl stieg). Lage ist top. Preis aber zu hoch.

The building itself is quite charming, both inside and out. Unfortunately, that’s where the positives end. The hotel seems overly enamored with the fact that it's housed in an old building, but that charm quickly wears thin. Our check-in was efficient, though it was the first time I’ve been openly reminded that I was using points for my reservation. There was no acknowledgment of my loyalty status, which has sadly become common at many Marriott properties. Upon entering our room, we were taken aback. The space bore little resemblance to the standard rooms depicted on the website. It was dimly lit, with an uncomfortably low ceiling. The air conditioning was practically nonexistent, and if we hadn’t brought our own fans, I’m not sure how we would have managed. There was a mini-bar, but no price list was provided. Given the hotel’s exorbitant pricing—charging 8 euros plus 20% just to launder a single t-shirt—I can only imagine the cost of a bag of gummy bears! The room’s cleanliness left much to be desired. The carpet was stained, and it was unclear when it had last been cleaned. We found a leftover cashew on the bathroom floor, and to our horror, a large clump of what appeared to be a woman’s hair stuck to the shower wall. When I took photos and reported it to the front desk, they casually remarked that this "should not happen." You think? They didn’t offer anything for this either. The restaurant’s prices are steep, though thankfully, the area offers a wide variety of dining options with reasonable pricing. The food at nearby establishments is typically priced, but the hotel restaurant charges about 30% more for the same items. Coke at the store right next to the hotel was 1.50 euro. That same bottle was 7.99 euro at the hotel restaurant. Do yourself a favor and dine and drink elsewhere. In the end, I was okay with the number of points I used for the stay, but I’ve stayed at Courtyards that far surpass this place in quality. When you check out there is no “how was everything” or any talking, well except that you need to pay 6 euro for taxes. For all the issues this should have been removed by the hotel and they pay the taxes. Keep in mind, how do you know what taxes on the room rate is when you used points and it’s free? Needless to say, I won’t be returning. Stay away from this hotel. Marriott’s "Autograph Collection" seems like a cheap way to rebrand an old building as “eclectic” after minimal renovations. Save yourself the trouble and steer clear of all these properties.

My third time to this location in the past 3 years. Such a quality experience each time. This goes to the staff (a special callout and recognition to Marc at the front desk for his level of attention and "politeness"), the features of this hotel (and cleanliness), and downstairs pool. Finally, this hotel is just far enough away from the main tourist area. I am a Titanium member and this one ranks right near the top of all locations I stay at. Many thanks!