Santa's Hotel Tunturi

Location of this hotel is great, it is walking distance to shops, restaurants, and a supermarket and about a 15 minute walk to saariselka ski and sport resort. Rooms were clean but a little dated. Breakfast had a decent selection at the buffet.

This hotel has very large and comfortable rooms. Even included a sauna in the room. The lounge area was very roomy and comfortable. The on downside was that the shower was over the bath. Breakfast was served in an adjoining building and was a let down, the food was often cold and not much variety.

We are hear in winter, the town ship beautiful. We entered our room, 2 single narrow beds (all rooms have single beds) with very small pillows, we had to order another two. Good size rooms with corner lounge. Only 4 non English TV channels although we scoured Indiana Jones on TV in English. Please note : rooms are not cleaned on sundays, even if you put a room hanger outside to clean, they just ignore it, you must ask reception as a special request but they do not tell you this. The morning breakfast starts at am & is minimal at best. their extended hotel across the road starts at 7 am & is much better. A lovely cloths warmer/dryer. A lovely Sauna in the bathroom. The dinner was very nice & large. The staff very friendly

The rating I have given is purely for the hotel but I will comment on some elements of our experience from the TUI side of our holiday at the end. A few things to bear in mind when reading this: 1. We had researched this hotel before we came so knew what to expect and as a result only booked B&B. This is a 3* hotel remember regardless of what it costs. 2. We travel a lot and stay in a huge variety of places ranging from 3* B&B to 5* Hotels so have balanced expectations. 3. It was -30c when we were in Lapland. 4. We flew on a 6am Gatwick flight in mid December 24. 5. Family of 4 with 6 & 8 year olds. Hotel facilities: Pretty basic, the hotel is split into a number of buildings the food being served in the ‘Main’ reception building other buildings were about 400m from one another you need to be careful walking a scan be slippery. We were in Gielas building it was ok, typical Europe 3* hotel corridors a bit battered carpets stained lifts quite small. Had a few drinks in the bar €4 for a soft drink €9 for a beer. Staff very friendly. Room: Very very basic but clean, beds comfy walls a bit battered. Our room was warm we had a family room with a balcony which was quite cramped for 4 people but we weren’t in it for long. Didn’t use the sauna. The bathroom seemed to have been renovated and was a bit odd with a tin bath not attached to the wall so water fell down the sides onto the wet room style floor when having a shower. This meant the floor was very wet. Towels not changed i our 3 day stay but tissues etc topped up. Clothes drying machine in room worked well. Free safe kettle cups and glasses all cleaned. Food: I was expecting it to be bad and it didn’t disappoint! We only had breakfast and the choice isn’t great, it’s extremely busy and they run out of things fast. The kids enjoyed the chocolate spread though. The most annoying thing was the two stupid little toasters that allow about 100 people toast 4 slices of bread at once. Ridiculous. I have also never had scrambled egg you can cut into slices, read into that what you will! No fresh orange juice the whole time we were there. Staff friendly and did their best but seems to not be enough of them. The ‘Gala’ dinner we had was a bit of a joke food wise very salty, not enough of it and it was cold. TUI: Flight good but 30 mins late lots of people to meet you and show where to go on arrival. Took ages to get the warm weather gear (lots of waiting around on the coaches for the other coach to be ready) was about 3 1/2 hours from landing to getting in our rooms despite only being a 24 minute coach ride from airport to hotels and the luggage coming out quickly. You do end up carrying a lot of stuff. We had 4 suitcases hand luggage and then two huge sacks of warm weather gear. Very difficult to manage with children in -30c. The most annoying thing was the stupid ’welcome meeting’ which they get you all off the coach for basically stick you in a big conference room and sell

I am a disabled women with 2 children i come with my sister and Mum. We booked through TUI and we have had such a terrible experience. No accessibility measure taken to accommodate my needs ramps a danger to use I will evidence this with pictures the sauna and balcony no accessible withing the room so that was yet another rip off of for the rate of the room. The room I was expecting it to be nicer more modern and the beds very uncomfortable thin pillows thin blankets freezing cold late night early hours the rooms are warm through the day and morning but come 10pm onwards freezing the gas central heating turns off like they have them on timers not being funny -27c and your putting heating on timers ridiculous really with small children and people who are not used to the extreme cold. Unfriendly not accommodating I don't bo what there views are on wheelchair users but I feel very un welcome. To also add I had to ask for house keeping and also my family who are in 2 separate rooms never have had there tea and coffee replenished. I would strongly advise to stay away from this hotel of booking with anyone who has mobility challenges. Alos very noisy motorbikes throughout the hourly hours.

Booked as part of a Santa's Lapland trip. Santa's Lapland and their reps are absolutely amazing. We had an absolutely magical time there. The location of this hotel is fabulous, but that is the only thing good about it. The room (267), although clean, was very dated. Beds were very uncomfortable, with only one small pillow each. The room was also extremely hot, we had no way of controlling the temperature in the room, the windows didn't open, and the curtains did not fit the window correctly. The food in the hotel was very disappointing. We got there for the beginning of service, but the food was cold. The choice was poor too. Myself and my daughter struggled to find anything that we like. Unfortunately the 'Festive Gala Dinner' was exactly the same experience. Cold, buffet style food, in containers that should have kept food hot but didn't. Having paid so much money for our 2 night stay in Lapland, we expected more from the hotel.