Tài Khoản Khách
ngày 9 tháng 2 năm 2023
We couldn’t even stay the night. When we arrived, the room smelled horrible, like tobacco smoke. When we asked for another room, the lady at the front desk was rude and refused to help in any way. She denied that there could be any problem. When Filip, her colleague, went to check the rooms, the lady lied to us and said he hadn’t smelled anything. Another problem was that the cleaning staff did not knock or wait to come in the rooms. The pictures on the hotel’s website also did not mach the reality. We had to change the hotel and as we were leaving we told the lady we weren’t happy with the service. She replied and greeted us off with ”I’m not happy with you either.” Without Filip it would be 0 stars.
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