Tài Khoản Khách
ngày 10 tháng 7 năm 2025
The property is very beautiful, with amazing pool area, the rooms are very nice, will designed and with nice amenities. However the service in my opinion is not on par. You can’t order food at the pool and have to go to the restaurant, which I would strongly encourage the hotel to review and at least allow some snacks at the pool. The barman is never to be found at the pool, we had to message reception every time we wanted to order drinks. It’s fine if he doesn’t want to hang out there, but then there should be another system in place so that it’s accessible and you can order drinks any time you want, think it’s quite standard for a 5 star hotel. And lastly I got stuck in a very small bathroom space, I got quite anxious, the staff eventually heard me and got me out. But I didn’t get an apology from the hotel team, it’s quite standard to send something as an apology gesture (e.g. a treatment on the house, a bottle of something, a mean etc), however this wasn’t acknowledged at all. Overall an ok hotel for the price, but the service is not on par.
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