Protur Sa Coma Playa Hotel & Spa

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

Our first time staying at this hotel and won't be the last! From start to finish we couldn't fault anything. Friendly, helpful, clean, great food and drinks, beautiful hotel and pools. We went all inclusive which was well worth it. A short walk to the beach and shops which we loved everyday. We stayed at the adult pool most of the time and it was so peaceful and relaxing with its own bar perfect for couples wanting to get away from busy lives and switch off. Could of easily stayed for 10 days instead of a week. Overall a very good 4 star hotel.

Spend the Extra – Trust Me, It’s Worth It We stayed 4 amazing nights at the Biomar Hotel with our 10-month-old daughter. It was genuinely one of the best hotel experiences we’ve had. Due to a family emergency, we arrived a few days late and wanted to extend our holiday to make up for lost time. Unfortunately, the Biomar was fully booked or too pricey for the extra nights, so we settled on the Hotel & Spa next door… a decision we quickly regretted. Yes, Biomar is 5-star and the Hotel & Spa is technically 4-star… but it felt more like a 3-star in comparison. The difference in quality is night and day. The staff seemed overwhelmed, barely acknowledged guests, and the atmosphere was completely flat. Mealtimes felt rushed, food was average at best, and basics like coffee and juice came from old machines. The entertainment? Honestly, non-existent compared to the Biomar’s brilliant setup. The €250 we saved ended up costing us in experience, comfort and overall vibe. Bottom line: Don’t make the same mistake we did…pay the extra and stick with the Biomar. It’s worth every cent.

This is the hotel we measure every other hotel by. Once again a lovely holiday. Once again the magical staff from Miguel, Tibu and Oscar in the Pool Side snack bar to magical Paloma and Jose in the main restaurant made a huge difference to us. I don’t know how they remember us from one visit to the next but they do. They remember our different needs because of a disability and instinctively and without prompting accommodate those needs seemlessly. One less fight makes for a happy and wonderful holiday. Every year they reserve the same table for us. Every year they allocate rooms that meet the needs of our loved one. This year we had a little trouble with room A/C. Our loved one’s A/C broke down three times. Each time it was being repaired with in minutes of us complaining. Once again they were taking the needs of our loved one into consideration - because our loved one’s needs came first. Just wonderful. All I can say is thank you once again for a lovely holiday.

Visited after a week’s cruise for 7 days. All inclusive. Easy check in at around midday , room was ready so went straight to it. Room ( 365 ) lift or stairs to get to it, very spacious plenty of storage space. Shower is a very good size, all clean & tidy. Bed was comfortable. Balcony very good size with 2 chairs & table also an outside light for the evening and hanger for drying clothes on. As we were AI we had a fridge with soft drinks, water, juice & beer, topped up daily, also a couple packets of crisp as well. Room is cleaned daily ( excellent service) if you want, if you don’t need it cleaned then press the button just inside the door to say so, though be careful we did this one day & the fridge didn’t get topped up. The room has AC and good lighting all easily controlled. You get 2 beach towels which you may change I think 3 times a €10 each deposit is required & returned to you you on return of the towels at the end of your stay ( cash only ) The main pool area is very spacious with plenty of sun beds, tables & umbrellas. The pool itself is clean & kept at a reasonable temperature. There is a quiet adult only pool as well , we looked at it and it’s very well maintained like the main pool, although we didn’t use it. The pool bar is very good & staff very helpful and friendly, good choice of drinks non alcoholic, alcoholic & coffee. Buffet room. Breakfast very good choice of food, although if you do plan to miss breakfast & go for the continental breakfast served at the pool bar don’t bother only a small selection of fruit & some pastries are available. Lunch time choices were very good. Evening meal times you require smart casual dress and are always welcomed by a friendly member of staff. The choice of food is excellent in the evenings a great choice of fish & meat cooked freshly whilst you wait & plenty of other foods to choose from, all at a high standard. The waiters/waitresses are very friendly, very attentive & hard working. One point I will make when busy in the evening the buffet hall does get very warm. Evening entertainment good & a good variety. The bar staff in the evening again are very attentive & efficient, the drinks are all of a high standard. There is plenty of seating outside if you want to avoid either the children’s or adults entertainment. The beach is about a 5 to 10 minute walk from the hotel. No reflection on the hotel itself but we found Sa Coma a little bit dare I say not to traditionally Mallorcan, so we did use the local bus service & taxis to go visit S’Illot, Cala Bona & our favourite Porto Cristo all well worth a visit. Would recommend the hotel definitely. Thank you to all the hard working staff.