Glenn B
ngày 21 tháng 5 năm 2024
The lodge in general is good. The Game rangers and reception lady were helpful and friendly, The Bar Lady with the Dreadlock Hair is very rude and not friendly. When we booked there was said that there should be enough wood for the first night. When we arrived at Villa 1 there was a small pile of wood that wouldn't even be enough to warm up a Vienna. We then went and bought 3 bags of wood to only find that they gave us 1 small piece of fire lighters for the first night. We then made use of grass and small branches to start the fire. They gave us a small amount of very cheap dishwashing liquid to wash our dishes the next morning. We were 8 people and there was just only enough plates and cutlery for us, so we had to wash our dishes. We then cleaned the dishes because the cleaning team only arrived at 10h00 and we had to eat breakfast. There was a dishwasher with only 1 dishwashing tablet and the machine didn't work properly. We then went on the Segway and the 2 ladies went for the Spa Treatments which was good and fun, but the spa was expensive for what they got compared to another spa's that we went to. We then all went on the boat cruise that was supposed to be 2 hours but because other guests were late from their Segway trip, we were delayed by 30 minutes and had to wait for them. The cruise was supposed to start at 16h00 until 18h00 but we only left the lodge on the game drive trucks at 16h25. The cruise was fun and relaxing except for the massive amount of Hyacinth on the dam. We then docked back at 18h00 so we missed out on around 30 minutes of cruising due to other people being late that wasn't even part of our group. We then asked for 2 bags of wood for the night to braai and again started the fire without any firelighters but then bought a packet at the reception area and asked for another 3 to 4 bags to only be told they don't have more wood available they only have one bag left, REALLY we are in the bush and need a fire because it was cold and wanted a fire to warm up. What lodge like this don't have enough wood???? NOT GOOD We paid over R10 000.00 for the accommodation and another almost R7000.00 on the activities, don't you think they can atleast give us enough fire lighters to start a fire with or atleast 2 blocks for every night that we booked??? We paid the same amount for both nights it wasn't a case that we paid less for one of the nights therefor we can't get enough wood or fire lighters. It would’ve been better if they then rather left everything and said listen you sell wood and firelighters at reception, we must make sure to buy enough and then have ENOUGH wood to buy. I will not visit this lodge or any of DREAM resorts again and would surely not recommend them to anybody again because the price that we paid and what we got was just not acceptable. It probably makes sense when you speak to the rangers on the lodge why they are only working there for very short period of times. Apparently, there is 3 people leavin
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