Postcard Cabins Big Bear

Camp hinckley is next door, they are using a microphone and kids are screaming and it’s 7pm -8:30pm just screaming and kids yelling. Stop, I came to a camp site for the quietness, NOT HERE , very disappointed, call the camp and the sister said it goes on almost every night in the summer , RESPECT TOUR NEIGHBORS !!! Be quieter , NOISE travels !

I have been to the Getaway cabins two times and have enjoyed them dearly. However, this time. from the booking and all the way to the stay, I had a less than OK experience. Below are the reasons why: *Booking- I accidentally booked with full price for 3 nights from 12/17-12/20 while there is a promotion of 25% off Fall Savings going on. I contacted their customer service via email multiple times on the same day, asking if they could refund and let me rebook using the discount code. The responses are textbooks and never solved my problem. And when I kept checking in on the process. They simply never replied. It is a mistake I made that they could have easily helped, but they chose not to. The customer service is not there, and I was disappointed. * Contact methods- Per last point, you will never have someone to truly speak to when you run into problems. Either email or text message. And I think they share the same phone line, so sometimes when I ask for a question, their answers are not coherent. *The stay and safety issue- #1 Information accuracy: We got there according to the route direction that 330 is closed. However, later on we found out it was not. We confirmed there's no burn ban in the area. However, when we spoke to the locals at the grocery store, they confirmed they claimed otherwise. # Lack of service: We asked for a lighter as both lighters from the cabin were out of gas; the text customer service said it would be delivered, but it never happened. # Safety- I had a slip and fall incident on the property right at the grill bench. We stayed in Renae cabin. The grill bench is at the edge of a slope with gravals. The distance from the bench to the slope is less than 1 foot. Due to the lighting and the dangerous set-up, I slipped and broke my knee. I told them right away, and the response is nothing but robotic and disgeniune. No follow-ups, check-ins, or next steps on how to improve the setup to be less dangerous. It's the service. Also I'm posting the same exact comment on TripAdvisor because I don't trust their official website on how to handle the review.