Relais de La Malmaison Paris Rueil Hôtel-Spa

Nice rooms, very quiet, and a restaurant you can rely on to give you great food. Nice and quiet spa, and perfect for a few nights on a business trip, great customer attention and I recommend it. Will definitely come again, and hope to have more time for my next visit

I was attending a meeting nearby and was accompanied by my wife so we could spend the weekend in Paris afterwards. She needed somewhere in nice surroundings while I was at the meeting. This was ideal, with a pleasant walk along the banks of the Seine to the meeting and a pleasant walk through the suburb of Rueil to the RER A. This is the sort of hotel we like to stay at rather than the standard ones off the street in the centre of Paris. To the Hotel: our (Superior) room was very clean, the bed was comfortable, it was quiet, and the air conditioning worked and was quiet enough to leave on all night if needed. The restaurant was very good and we also had so called 'snacks' in the bar as an alternative if we didn't feel like going all out. The 'snacks' were actually pretty substantial. Service was outstanding throughout. When I emailed a couple of times in the days running up to the trip, reception replied within minutes. The only real issue we had was with the motion sensor in the vestibule. This puts the light by the door on as you walk underneath it. A positive benefit if there is just one of you, but it tended to wake the other one of us up if one of us went to the bathroom during the night. I mentioned it to reception and the engineer came out on the Sunday, on his day off, to put in a work-around. I was amazed and it just goes to show that, nine times out of ten, if you simply mention a problem to reception in any hotel, they will try their best to fix it. One final tip. The restaurant and bar both apparently closed after lunch on the Sunday we were there. Reception pointed us to a few nice restaurants about 15 minutes walk away and we were OK. However, it looks like a lot of restaurants in Rueil close after lunch or only serve drinks and snacks on Sunday evening. I'm long retired and it's possible I may never come here again for a meeting. However, this is far and away the best hotel we've ever stayed at when visiting Paris.

Nearly one of the WORST EXPERIENCES I ever had. Rooms and building are fairly ok but AVERAGE and not that well maintained for its price. Shockingly the toilet was on a separate room that the shower which is inconvenient and rooms are too warm, their climate system is not good and their room staff is RUDE. Shockingly they block a large amount of money from your credit card as a deposit (not for possible room damages but for future spends you make on their facilities), which I found it to be unfair since they seem to think it is ok to block so much of people's money in advance for a consumption you have not done yet. And that I obviously didn't do. I know France is famous for its fine cuisine, but coming to this place and a few others in Paris I must say they know how to do their Marketing cause reality is disappointing. I never tasted more disgusting food than in the restaurant of this hotel, which was preparing lunches for our events. I truly believe they should fire their "chef" (to name it somehow). In a closed menu for more than 30+ people, just offered one main, one second and one dessert option. With no asking, they didn't know some of us were vegetarian (I myself eat fish but no meat). In the XXI century you would think that most of countries are already aware of this and would offer at least 2 options in a closed menu for a large group of people, but not only in this case they didn't but also didn't even have a fish option or any other available food in the kitchen (or so they said) and charged an extra 10€ for an additional dish that consisted on 2 boiled CARROTS on a CARROT purée. So carrot + carrot + a bunch of dry oregano. The main course was melon with black pepper, balsamic vinegar, serrano ham and a whole bunch of arugula, which I didn't eat either. I don't know why in the Earth would they RUIN a simple dish of melon and serrano ham like that. The last day they had 3 menu options for our event lunch: meat, vegetarian (which they didn't know to differentiate from vegan cause they offered it to a vegan person and it contained eggs and dairy) and fish. I had the fish one. They literally served it COLD, it was COLD FISH directly taken in that moment from the fridge, with uncooked (hard) potatoes and not cooked at all mushrooms... Again, one of the most disgusting meals I had not only in France but anywhere in the world. And I've traveled so much for work and leisure. Seriously, take your money to anywhere else. This place is not worth it. Bad food, bad service, bad company policy and not so great facilities for the price.

Forfait spa hamman sauna 2h (120€/personne). Bien au-dessus de ce que cela vaut. A titre de comparaison un accès à l'Aquatonic des Thermes de St Malo s'élève à 32€ par personne. Le spa est propre et calme. Produits Sothys présentés non dispos.

Le lieu est certes magnifique et l orangerie est sublime mais les commerciaux vous mentent assurant et facturant des services non réalisés. C’est donc à éviter si vous voulez vous marier. C’est bien dommage car le potentiel du lieu est énorme.

Le positif: les chambres sont très bien nettoyées. Le négatif: le service est lamentable. Le personnel est très approximatif, impoli, irrespectueux, voire agressif. Répondre aux attentes des clients est un concept qui ne les effleure pas, au contraire ! Que ce soit à la réception ou au restaurant ! Les installations présentées sur le site web sont un mirage: le terrain de tennis sans filet … la piscine était privatisée lorsque j’ai souhaité profiter du hammam et sauna donc inaccessible. La salle de fitness … Dans une pièce minuscule et quasi opaque, 3 machines de cardio et c’est tout. Le petit déjeuner: vous devez vous servir vos boissons chaudes seul. Il faut chercher sa tasse à thé dans un tiroir. Pas de petit récipient pour se servir confiture et Nutella. 3 types de céréales uniquement. Du lait de vache uniquement (quid des intolérants ?!?). La brioche est toutefois exquise. L’hôtel donne vraiment le sentiment d’être en perdition. Occupé uniquement par des personnes venant en séminaire. Qui d’autre voudrait venir dans un tel hôtel ? 4 étoiles ?!? Jamais de la vie !!! Il ne suffit pas d’avoir un spa et une piscine pour se prévaloir de 4 étoiles, il faut également se soucier de la clientèle ce qui n’est clairement pas le cas de cet établissement ! Fuyez !