New Basera Hotel

Food very bad. Staff behaviour very bad. After asking towel for 4 times, they did not provide. Bed sheet has stains. Rooms were dirty. Water leakage from tap. No amenities for washroom provided.

Hotel property was good having very good amenities, i like the services as property was almost 1 km from sitapur bus stand but they pick me from bus stand through bike. Staff were courteous

I had planned a 3-day stay at New Basera Hotel during my trip to Kedarnath, and had paid the full amount of ₹10,000 online in advance. Unfortunately, my wife fell seriously ill at Tungnath Chopta, with a high fever of 104°F, which forced us to halt our trip. Given her condition, I could no longer check in at the hotel and needed to cancel the reservation. I reached out to the hotel, hoping they would understand the situation and offer some form of refund, even partial. To my disappointment, despite multiple requests, the hotel owner refused to refund any amount, citing their cancellation policy. While I understand that policies are in place for a reason, I believe exceptions should be made for medical emergencies. Their rigid stance in such a critical situation demonstrates a lack of empathy, professionalism, and moral principle. My advice to future visitors, especially in these village-side hotels in Uttarakhand, is not to pay in advance. Visit the place first, assess the situation, and only then decide on accommodations. This approach can help you avoid losing money to hotels with such inflexible and uncaring cancellation policies. In conclusion, I would not recommend New Basera Hotel due to their poor customer service and unyielding attitude during emergencies.

My stay at hotel new basera was good. Rooms was comfortable and washroom was very clean. i specially need clean toilet as I travel with my wife. So that was very nice. they are on the main road so the connectivity was good. staff was okay behaved and food was also quality. I recommend it for stays.

Hotel was good. Neat and clean. Also affordable. Thank you hotel basera for a amazing stay. I recommend this hotel for stay.

Properly was good on the road. Actually i have stayed there twice, but both the experiences were different, that what i was never expected. Room was clean everything was ok, room was small at that price and having mosquitos.