Verified traveler
ngày 6 tháng 5 năm 2024
We stayed in a room on the top floor. It was very warm (and not because of the weather, it rained). The bed wasn’t comfy, the pillows hard. The bathroom tired and in desperate need of upgrade (e.g badly cracked tiles and bath surround of mdf which was painted and didn’t fit the side of the bath).
You can hear everything through the walls and doors slamming. The road immediately outside was busy and noisy.
The pool was small, very busy, and also slightly tired. The gym facilities were old and in two small rooms. Again very busy.
The service was extremely poor. We’d paid for early check in and the room wasn’t ready. One out of three on the check in desk seemed to know what she was doing - the others gave mixed messaging about the time to check in and time for breakfast.
When we got to breakfast, the staff were curt and rude. They said they were very busy from an earlier tour group. They were obviously stressed and hassled. They didn’t take our coffee order, breakfast order - I had to ask. Then I had to ask for toast. Then the breakfast came with items missing because they’d run out (only told me when I queried it). Considering they work in hospitality they were far from hospitable.
Would not stay here again. Way over priced and not value for money.
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