Terrace House

- The room is very spacious with a big balcony. - Staff is very helpful and nice. - Perfect location

Just had a very enjoyable stay at this hotel/apartment style venue Easy to find, and is part of a lovely restaurant (separate review to follow) Checked in at the bar of the restaurant, very helpful and pleasant staff, check in was swift and quickly shown to room (3) Central location and easy to walk anywhere Rooms spacious, quiet and clean, had a great nights sleep, would definitely return

NOT RECOMMENDED! Terrible customer service, no intention to assist their guests. I emailed them directly TWICE the day before my arrival to POLITELY ask if early check in was possible: no response. I emailed them again in the morning of my arrival, I also called them - no response. I also messaged them via *********** twice on different days - no response. I finally made it to the hotel a couple hours before 3 pm (official check in time) - hotel was closed and not even a single sign to show where the entrance was or what to do. I called them - again had to wait a long time for them to finally pick up - a guy with an Indian accent (I couldn’t get his name that’s why I mention this) answered and was completely RUDE, not polite at all and unprofessional to me when I kindly and very politely ask if there was any chance of early check in. He then came in person to talk to me and again didn’t even let me speak and was completely rude totally trying to get rid of me and raising his voice saying that the room wasn’t ready and that I should come back - HE STILL DIDNT EVEN KNOW MY NAME SO HOW DID HE KNOW THE ROOM WASNT READY. I again kept my cool and politely asked him to please check as it was almost midday and the people before me should have checked out at 11 am latest - he again said no and made me come back at 3 pm with no signs of help at all and not even offering me the option to at least leave my luggage in the hotel or something to help me. Please book elsewhere - this place is a complete and utter disaster. And the reception guy needs to find another job! What a complete disappointment. They don’t even have a proper reception for the hotel, it’s actually the same people that run the restaurant. In the morning of my departure, check out time was 11 AM… but 10:37 AM they were already knocking on my door while I was in the toilet and they OPENED THE DOOR AND ALMOST CAME IN but I was quick enough to stop them and remind them check out time was 11 AM!!!! Not 10:37 AM!!!! They didn’t even apologise! This is an invasion of privacy. Totally unprofessional. Imagine if I had been na*** out of the shower for example? The room looked nice but many things were broken (example shower heard and toilet cover). What a terrible experience. Never coming back and will ensure to review this hotel everywhere!!!! Avoid like plague!