Les Initiés

Unfriendly staff. Like some other reviews it was a nightmare getting to the hotel. Room smelled musty and blanket was badly stained. Property could use a lot of TLC. Stairs were challenging at best. The location was good but I wouldn’t stay here again.

Picked this hotel, fully knowing it was two stars and on the cheaper side because of my short time in Rouen. I don't think I have had a worse experience in my life dealing with management, cleanliness, and liars. I initially booked two nights here, but after entering my room, that had a drop in ceiling panels, mold everywhere, a broken shower head that wouldn't hang and not drain, a tub coming off the wall, and luggage left from the previous person I quickly adjusted my plans to only stay here for one night. I attempted to contact the manager via the phone and what's app after seeing this disaster but nobody answered, and being in a foreign country, my options were limited. The following day I found the manager downstairs and showed him the pictures from the room, the conversation was cordial, he was apologetic, and offered to pay for the one night stay and not charge for the second night. My family and I thought all was well! NO! A few weeks later after checking the credit card, I saw they had billed for both nights, after clearly saying I wouldn't be charged for my stay. I quickly called ***********, explained my situation and was told that a complaint had been lodged against me! For reference, I have used *********** for over 100 stays and been to hundreds more hotels without incident. I provided pictures and was told I would hear back in 5 days. I unfortunately was only able to recoup not even a quarter of my stay from this dump. But beware for anyone that might stay here.

Nous avons voulu boire un café a 16h30, nous avons attendu désespérément que quelqu'un vienne prendre notre commande, ils sont passés de nombreuses fois à côté de nous mais faute d avoir pu passer notre commande nous sommes partis au bout de 30mns sans avoir pû consommer.😡😡

Teníamos una reserva realizada por booking, no la han cancelado y cuando hemos querido entrar, no había manera ya que, según otro huésped que también se ha quedado tirado en la calle, han tenido un problema con el agua. No nos han avisado y nos hemos encontrado tirados en la calle a las 11 de la noche. Una auténtica vergüenza

Hôtel très bien situé, parfait pour une nuit pendant l'ARMADA 2023. Un peu bruyant la nuit car période festive et situé en plein centre ville mais on ne peut en vouloir à personne... Patrons supers gentils , serviables et agréables. Petit déjeuner convenable. Bonne expérience.

L’hotel si trova in una posizione perfetta per visitare la città, le principali attrazioni sono a portata di mano. Stanza (tripla) piccolina ma con una vista splendida sul palazzo di giustizia. Bagno vecchiotto, piccolino e con vasca.Non vi è ascensore e per raggiungere le stanze si deve salire per una scala stretta…quindi non adatto a tutti. Parcheggio convenzionato con l’hotel nelle vicinanze. Personale cortese.