Consort Hotel

Be aware, they charge you separately for the parking and then you get a fine to pay 100 pounds even though you followed all their instructions (put the reg number on the form and their electronic device). After that you start a long battle to sort out it with some contacts that are not responsible for the fine and they are trying to cancel it.... I am still trying to put an end of this terrible adventure.... Advice don't go there till the hotel changes their parking service!

I booked this hotel as a last minute stay for myself and my 5 year old son. I booked the standard king room. We got to the hotel and checked in and went to our room. Upon entering the room I first noticed it was definitely not a king size bed but a double bed. There was no fridge in the room which the website description stated there was (I specifically booked this room for the fridge due to medication needing to be refrigerated). The room was so dusty and had a white powdery substance all over one of the nightstands. Even the tv remote was thick in dust. The walls were really dirty and marks all over them and the coffee cups were filthy. I walked into the bathroom and noticed puddles of water on the floor. This was coming from a badly rusted radiator on the bathroom wall. Towels that had been put on the radiator were covered in rust. I spoke to the receptionist about this as I was worried my son would slip over when using the bathroom but he just gave us extra towels to leave on the bathroom floor to soak up the water. I spoke to him about the room having no fridge and other facilities that the website stated they had. He told me that the executive/deluxe rooms upstairs had the fridges in. I showed him that I had booked a room with the fridge according to their website and my confirmation email however he said the website had recently been updated and the person who updated it must have got it wrong. After only 2 hours of being in the hotel we decided to leave, it was very noisy due to a party going on. Upon checkout I explained everything to the receptionist and he offered complimentary breakfast in the morning but after seeing the state of the hotel no way was I going to eat there. I did request a refund but was told no he would have to speak with the manager but I am still to hear back 3 days later. This hotel is meant to be a 3* but I’ve stayed in better 2* hotels in Benidorm. Definitely wouldn’t recommend this filthy place.

A very homey vibes away from home, very clean and spacious rooms especially the family rooms, reception staff is very accommodating. Cozy bar at night and don’t forget the fantastic breakfast in the morning. We will definitely come back ❤️

Had a 50th celebration here was excellent ,the staff could not be more helpful the food and selection brilliant anyone wanting a party or celebration I can really recommend here. Xxxxx. Xxxxx. Xxxxxxxxxxxxxxxxxxxxxxxxxxxcccccccccccc

My parents have just had 50th golden anniversary John the manager was absolutely brilliant. There was about 180 people catered for plenty of food really good as a venue don't be put off by the other reviews. This is a really good venue for birthdays and christenings and weddings. I would definitely book again

Went on a Christmas Dinner. Parked car at front car park . Sign said guests and visitors to pay £3 for 24 hours parking , fine £100. I set up the RingGo app and was charged £3.60. Went inside and there was a screen where you had to key in car registration number. Others had not paid. A member of staff appeared and stated 'it was my fault I had paid and just had yo validate my car inside on the screen '. I replied it was not my fault as I had followed instructions stated in the car park! Also in the ladies toilets, one was out of order, all other locks were broken except one!