Tài Khoản Khách
ngày 22 tháng 8 năm 2024
My arrival at reception was horrendous. I've NEVER been treated this badly. I'm a new widow and just finished chemotherapy. I've planned this driving trip carefully as I will be on my own. The lady at reception said the room was not ready and she didn't know when it would be. Ok but, she had such a bad attitude. I had checked when I booked and they had parking. She said they didn't have parking but I could park in the city lot and walk back. It was 90 degrees. I thought maybe I didn't look at their parking. Later I pulled it up and their website says the definitely have parking. I asked if the porter could help me with my luggage before I parked the car. She said no, they didn't have porters. I asked if someone who worked there could help me. She said no, they have other jobs. The other lady at reception was kind enough to help me. I returned an hour later and sat in the lobby waiting for my room. Finally I got up and asked her and she said yes, I should have asked her. No help to my room. Them, the do not have AC. Only a fan in the room I had prepaid 2 nights. I left the next morning. It’s a shame because I have such a terrible opinion of this place but it is mostly because of her. And her lying to me about parking, breakfast, etc. I will never return. I travel a lot and of course I will tell everyone I know.
Dịch