Playacapricho

Great location great staff

Let me start this review by saying the staff are exceptional , 10 /10 nothing was too much trouble and we was always greeted with a smile and any requests that we made or problems we had they went out of their way to accommodate us which we truly appreciated . In particular Adam from the dining hall was amazing made us feel most welcome, Juan Antonio from the pool bar was brilliant and Emma from the reception desk was so sweet thank you all so much for making our holiday extra special we came on the 22nd of May as a family of four staying in two double rooms which were basic but clean the beds were very big and comfortable the rooms had TVs and hair dryers Wi-Fi ( no kettle ) but if you ask a reception and leave a little deposit you can get one for your room, after a couple of days we upgraded to the suites which were lovely all come with a sea view and kettles and cups and a large round tub walking wardrobe dressing gowns and slippers and Wi-Fi. The swimming pool and surrounding area is picturesque Lagoon style pool with two slides and jacuzzi lofty palm trees and the foliage was manicured to within an inch of its life ( this I loved ) I think the only thing that let it down a little bit was a lack of atmosphere ( no music during the daytime ) however I do understand this is a personal preference. My son enjoyed the inside pool as well however it is quite slippery he did fall and grazed his back his back on the marble edging. I've seen some people complaining the hotel is dated it's not. it's themed, 3 out of 4 of our group are picky eaters but everyone always found something they liked to eat the vegetables were quite watery and flavorless but that's probably the biggest complaint about the food. It would have been nice if there was a proper snack bar by the pool instead of just tapas but not a biggie, and after reading some of the reviews I was glad to find out there was some nice cocktails on the all-inclusive. While we was here we met some lovely people and made some new friends there was a very friendly atmosphere and the age range of our group went from my 12-year-old son up to my mother-in-law and I can honestly say we all loved it here, so a massive thank you and a well done to all the hard work and staff

Back again since 2018 to Playacapricho hotel. It's our 10th year coming to a playa senator hotel. PLAYABALLENA, PLAYACARTAYA, PLAYACANELA AND ALMUNECAR PLAYA OUR LAST VISITS to this great hotel chain. We have noticed this time the Hotel is super dated, most rooms are very old, for example my mother in law currently in room 105 has a very dated theme with aircon control from 20 years back. Her door dead lock for night does not work and the feel is of a lower star rated hotel. Our 2 other rooms the comfort ones with pool views are room 803 and 804 are a bit better but still could go with some updating. The aircon is digital and a bit better in my wife's 803 room the room smells of rotten eggs every time the aircon is turned on.. Unbearable so she has been using the ceiling fan instead which has not been bad as the heat as its quite a cool hotel at night. The cleaners in our rooms area are excellent and very nice always offering help and attentive. The food is excellent as most playa senator hotel and not very repetitive with grilled fish and meat of a high standard every night. All Inclusive is the way to go here with branded drinks included. Entertainment staff are second to none with énfasis on making customers happy, they are great. The worse thing for me is the undergroud parking of the hotel very limited and extremely tight to get into a space. Very limited spaces like 20 only available. €105 for 7 nights but for us it's always the best option as we don't feel safe leaving the car in the street. The pool is the best thing of this hotel, it's the best hotel I have seen in Roquetas... Massive and lovely. Shame the lifeguard was not very helpful when we complained about a hard ball being used in the pool next to our elderly mother in law. It was only when we reported it to reception that they admitted balls are not allowed in the pool and told the people off. The lifeguard a girl with a pony tail a waste of pay as she just sits there and did not offer too much help. Anyway a tight 4 star review because of great food and excellent pool and entertainment.

the food was ridiculous same thing mostly every night. Sausage on a stick my dead mum can do better. Also the meat was raw when we told staff apparently people like there meet still mooing . People were very rude no manners at all. me and my family couldn’t wait to go home!!

The hotel was very welcoming and all facilities were as I’d expect , no complaints from me. Full board was excellent with great food ,well cooked and very varied to suit all tastes. I was also very impressed with the cleanliness all over the hotel. I’d go again

One hotel room had an ant infestation and they were all in the beds and hundreds were on the floor. The other room absolutely stunk of cigarettes. We complained about the ants and they just told us they’d send up a cleaner, they were not apologetic at all and weren’t helpful. We then requested to swap rooms as a cleaner isn’t going to stop ants from coming in, which they allowed luckily. The hotel is in a brilliant area right by the beach but the hotel itself is outdated and the rooms are only nice if you pay the extra for the upgrade. Very disappointed in the lack of initiative from staff and the poor quality of the rooms, especially since we had literal bugs crawling over our suitcases!! We will not be returning.