Hotel & Gasthaus Die Perle

The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine. This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms. The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.

Quiet hotel 10 minutes far from Lucerne's centre, the perfect solution for who wants to save some money compared to the prices in the centre of Lucerne. The staff is really kind, the room was clean and breakfast was good.

Sono stato in questo albergo solo una notte in occasione di un viaggio d affari. Io avevo una camera non molto grande, ma comunque pulita e confortevole Abbiamo approfittato del ristorante per la cena e devo dire che abbiamo mangiato bene, il personale si è dimostrato sempre disponibile sia alla reception che al ristorante. Quindi il mio giudizio è sicuramente positivo.