Morland House Apartments

Noisy place Its not possible to sleep in flat because of trains , very noisy place.

So lets start with positives , the staff interactions were friendly and helpful and do their best. Apart from that it's a disaster and a potentially dangerouse one at that. The elevators of which only one works have been in the same condition for at least 10 months now (somebody we met had stayed there and it was broken then.) There are missing buttons in the elevators and on the floors which I should have taken as a warning sign but nope I got into the lift. Dont do it. The thing lurched and stopped mid floor, we pressed the help button only to be met with a pre-recorded message saying help would be contacted .The thing lurched to life again and popped us out on floor 3 , out of curiosity I decided to see what would happen, for 10 minutes it repeated the same message - nobody was coming. During the week the trians are constant from about 530 am but at the weekend its later. The apartment itslef was cleanish but certainly not spotless. The kitchen equipment is a hodge podge of various knive plates etc with nothing matching. Locks on the bathroom broke and bits and pieces of things begginning to break off in various places.

Very disappointing stay, confounded by their staff attitude about putting things right. Main issues are: No curtains just very poor blinds. Room is light at 4am. Place is dirty with urine stained mattresses and despite raising nothing was done. Windows too thin and the sound of the road is very loud all night. You can hear every footstep of other guests throughout the night. Not child friendly at all. Smoke alarm keeps showing faults and beeping through the night.

Location convenient & frontline staff do their best with a poor company ethos. Train noise unbearable at rear, no warning when booking. Vehicle repair business added to the noise. Too hot to close windows. £15 parking charge even for drop off & disabled. Repairs not done at all during a short stay e.g. Blocked wash hand basin. Repair man walked o to flat without knocking ( he clearly had the wrong flat). I couldn’t sleep or work due to the noise . Had to abandon after 1 night, but only given 1/3 nights refund after a HUGE effort. Avoid at all costs - never seen this kind of poor service in 30 yrs of extensive travelling.

Totally disappointing, arrived to flat 30 Which had apparently been cleaned!! Floors were sticky and dirty. The sofa and carpets are all stained. Food stains up the blinds in kitchen. Shower hose black with dirt and the button to change between bath and shower, broken and rusty. Pillows horrible. Meant to stay 4 nights, managed first night as arrived late in the evening, noise of trains and apartment 28 had us awake all night. They would not give refund for 3 nights not stayed!!

Alright Too hot in the winter so probably not nice in summer as next to Trainline Great location for station. No tv aerial Generally clean but a bit tired unloved and broken in several places but reasonably priced with parking for £15 a day Odd pillow cases with no envelope so pillows work their way out during the night so face on bare pillow Bring ear plugs