Tài Khoản Khách
ngày 9 tháng 1 năm 2023
I want to be as transparent and open-minded as possible. Initially, I had booked Hotel Sistina highly recommended to me for my needs. A few days after booking I was notified that the room booked was no longer available. I was asked to book at another hotel. I asked your staff to take care of this, to find a similar hotel with the same service and they did.
I had booked Hotel Sistina as they had meeting rooms, lounge and bar area, and different amenities.
Your staff booked me at Hotel King, for 4 nights. Though the Hotel was close to the destination and centrally located in no way did the Hotel meet my simplest needs. It had no lounge area, no bar, I could not meet my clients as I had anticipated, therefore had to change my meetings to elsewhere as I had trouble walking this was a total disaster and disappointment.
The Hotel, better to say a B&B. Had no TV in the room, the bed was uncomfortable, no lounge area for meetings, no bar service, very limited continental breakfast, and paper-thin walls, you could hear people speaking, coughing, and talking on their mobiles, Flushing toilets and shower water running during the night. Room service left a lot to be desired. The beds were made, that’s about all, the coffee table cups were never washed, nor were the coffee or tea capsules replaced, had to ask the front desk to get new ones.
The situation was so noisy and uncomfortable that I only stayed 3 nights, I preferred to pack my bags and lose the payment for the last night.
The convenience was the location, centrally located. The staff at the front desk was polite and did their best to accommodate me but they understood the situation.
What was surprising was that the Hotel Sistina,that I had booked and received confirmation about, was only two doors away but has been closed for the last 6 months as it is totally under rehab construction, why did Trip.com not know about this?????
Next time I’ll know better.
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