The Shell Rome Suite

Nunca contestaron a los mails que les enviamos para ver si podíamos dejar las maletas en algún sitio ni a las llamadas. La habitación correcta, el servicio nulo.

The staff at check in was nice but we didn't see them again. This place does not have a front desk so they meet you at the door which is inside a building that was very hard to figure out. The building is not well labeled so we had to call to find out how to enter and if we were even in the right place. There is a great lack of amenities and the shower is the size of a coffin. Likely won't stay here again.

Quiet location, walking distance to Vatican City around 15 mins.

Our initial check in was friendly and helpful... unfortunately it all went down hill from there. The TV did not work, the plug in the bathroom sink would not release to drain. The room was extremely small and the tiny cubicle set aside for showering was even smaller. We are average sized people and my husband's shoulders almost spanned the size of the cubicle making it very difficult to shower. Numerous emails regarding the TV and the sink were met with a damn good ignoring. The lovely gentleman that was there to clean the rooms eventually got it going on our last day. We weren't in Rome to watch TV, but at the end of a super busy day it would have been nice to relax and watch a movie. Some acknowledgement to our emails would have also been appreciated.

The staff at the suites were very kind and location was very nice. However the hotel room was horrible. The room was dirty and dusty, the air con was incredibly cold and it was a battle just to get to water. The water was cold during the day and hot at night. This was a problem for both showering and drinking water. The rooms had no sound proofing so you could hear everything happening in other rooms or hear people coming in during the night. The bed was incredibly uncomfortable.

The hotel room was great, not the biggest we've seen but big enough for our needs. The personal was amazing.