Tài Khoản Khách
ngày 18 tháng 9 năm 2024
Just a heads up to anyone considering staying at this hotel: I made a reservation for January 2025. I made the reservation directly on their website. This reservation was fully refundable, and I have the printed confirmation showing the refundable status. We've had to cancel our trip for this December. I have emailed Hotel Residenza in Farnese FOUR times, asking to cancel. I have included our name, dates of stay and the reservation confirmation number in each email. (I used the direct email link on their web page) I even translated one email to Italian! Each time I have received an auto reply confirmation that my email has been received. Despite my request for confirmation of the cancellation, I have not received a reply. They have my credit card number, as they request it to hold the reservation. I'm hoping we will not be charged! We have rescheduled our trip for March of 2025, and you can be sure we are NOT staying at Hotel Residenza in Farnese! .
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