Grand Master Suites

We stayed here for four nights in June of 2025. The location of the hotel is generally good for getting to some of the more noteworthy site (Trevi Fountain, Spanish Steps, etc.). There's a metro station around 8 minutes walk away, which opens up most of the rest of the city pretty well. We walked from here to the Vatican, which took around 35 minutes, but would be less than half that by cab. The surrounding area is great for clothing shops, but the food we found nearby was mostly so-so, and frequently over-priced tourist fare, though I'm sure if you walk a little farther from the hotel you can find some good options. The room itself was booked for a family of four, and was comfortable. The bathroom and shower had good water pressure, and the AC worked just fine. Some of the sheets were not quite clean, but we just didn't use the one we found slightly dirty. The beds were comfortable and a good size. The room and hotel have little to no facilities, so you're really just paying for room and the location. The exterior entrance is not well marked, and we actually walked past it on the street several times. If you're thinking of booking here, I'd recommend just looking for the GAP store which is directly across the street, much easier to find. Our interactions with the hotel staff were limited. We received a number of automated messages, some of which were contradictory, or had out of date information. After booking and paying for the room (a non-refundable booking) we were told there was an extra "city tax" not included which would need to be paid before checking in which amounted to around an extra $90 or so, and the offered price of an airport transfer service went up as soon as we requested it (from 85 euros to 95). The hotel arranged the transfer service for us, but the driver left the airport before we could get out of the passport control due to another booking. The driver service showed up at the hotel at the time the flight was supposed to arrive, even though the flight was late, and you'd expect them to know that going through passport control takes easily an hour, so this seems to be quite poor planning on behalf of either the hotel or the service. We ended up taking a taxi from the airport which was also slightly over half the price of the transfer service, so I'd recommend skipping their service, it seems like a rip-off. Taxis from the airport to the city center seem to be subsidized by the government, and were a fixed price of 55 euros (for a normal size car big enough for 4 people) at the time we visited. The train from the airport is also not a bad idea if you're comfortable using the metro, as the train station is just 3-4 metro stops from the nearest metro station to the hotel (Spagna). Overall, we enjoyed our stay, but felt like we mostly paid for the location.

Displeased Vomit on the blankets, hotel did not look like the hotel we reserved. There isn’t a concierge or breakfast. The lady letting us in, keeps trying to gaslight us by saying we didn’t mention a concierge or we didn’t say anything to them about the location. They apologize but don’t take responsibility for the issues we had. We spent $2000 for an “apartment” loft thing we were under the impression it was a luxury hotel, pictures were deceiving no matter how much this company argues, gaslights or denies everything. It is unacceptable customer service. It wouldn’t have been so bad if what we purchased, based on the pictures and amenities shown was accurate but they are not. For us to have to ask for a concierge or daily house keeping. Ridiculous, I’ve never been to a place where you have to ask for amenities. It’s an apartment complex. There was no area for concierge or breakfast. The company keeps trying to place blame on me and refuses to take accountability. This was a lot of money for these kind of issues. I do not recommend this place at all.

Beautiful room near everything we wanted to see in Roma. Friendly staff a truly unique and delightful stay