Tài Khoản Khách
ngày 15 tháng 6 năm 2023
It was my husband and I’s 1st day of our vacation when we checked into the hotel. We freshened ourselves up before heading out to explore Rome. However, before we left, we noticed the room safe didn’t not work (That should’ve been our red flag). So, because of this I decided to hide our important valuables somewhere in the room. Thank God I did this because upon returning to our room at the end of the night, we noticed that my backpack was missing. My backpack was stolen from inside our room! We addressed this with the front desk and were told that no one had entered our room after we had left to explore earlier that day. My backpack contained, medicines, a jacket, our universal adapters, multiple chargers, a battery pack, a travel pillow, my ray bans case, and thankfully I removed and hid my wallet, jewelry, and both our passports before we left the room. I also had video proof that the backpack was inside the room before we left. The man at the front desk was as helpful as he could be considering it was late and all the staff had gone home for the night. He claimed he had looked for my backpack in various places in the hotel (although we cannot confirm this), wrote down my medications that needed replacing, he assured us and showed us on the computer that no one had entered our room (although after my husband asked if things could be deleted on their system, he did say that it is possible to delete anything), and he even called the hotel manager who promptly arrived. After the hotel manager arrived, we explained the issue, told her the contents of my backpack, and was quickly told that she would replace my medications that were stolen. The manager drove me to a 24-hour pharmacy and I was thankfully able to get my medications. Upon returning to the hotel, they claimed they were reviewing security footage. However, we cannot confirm for sure that this was actually being done. We were also told that we were not going to be compensated for what was stolen as they could not confirm the contents of my backpack, which we understood. At this point they told us that the we could stay at the hotel completely free of charge, which we appreciated. However, we did not feel safe to stay in the hotel or leave our property in the room again while we were away, so we decided to look for another hotel that could accommodate us. After 12 attempts to find a last minute hotel, we fortunately found 47 Boutique Hotel, not too far from this one, which we found to be extremely comfortable, safe, and an overall phenomenal stay. Of course the price was more expensive, but the peace of mind was worth every penny! Looking back, we regret nothing! After much respectful back and fourth with the front desk and the hotel manager late into the night, we packed up our things, headed down to the front desk and told them that we would not be staying at the hotel even with a completely free stay. The manager assured us that they would not charge us anything, but before
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