Imperia Suite

Our stay at Imperia Suite was a series of disappointments from start to finish. Here’s a detailed account of our experience: **Not Very Nice Inside** The first impression of the hotel was underwhelming. The interior was far from appealing, with outdated decor and a general lack of cleanliness. **Horrendously Loud Air Conditioner** Upon entering our room, we turned on the air conditioner, only to be met with a horrendously loud noise that persisted. When we reported this to the staff, we were told nothing could be done and that it wasn't hot (though it clearly was). They insisted a new one had been ordered and it was working fine yesterday (which was irrelevant to us). We threatened to leave if nothing was done, but they refused to offer a refund. The owner finally arrived 30 minutes later with a technician who managed to reduce, but not eliminate, the noise. This overall took around 1.5 hours. This was done without any apology. Later that night, the air conditioner began making noise again. **Mess Left After Attempting To Fix Air Conditioner** After the air conditioner was pulled apart and put back together, a mess was left in the room. We were assured it would be cleaned up while we were out. However, we preferred it to be done while we were present, to safeguard our belongings. We waited in the room for 10 minutes, but no one showed up. Eventually, we had to change the bedding ourselves and push aside the dirt on the floor. **Mould and Dirty Bathroom** The bathroom was another major issue. There was mould throughout the shower, it was dirty upon our arrival, and the sink plug was broken. It was clear that cleanliness was not a priority here. **Unhelpful and Dismissive Receptionist** Throughout this entire ordeal, the main receptionist was dismissive, rude, and failed to offer any solutions until we threatened to leave. While the owner eventually intervened, it was the receptionist who was the primary source of frustration. An apology or offer of compensation from the owner would have been appreciated, but was never given. **After just one night, we decided to leave, as it was simply too unpleasant to continue staying in such conditions. **

Lovely bed and breakfast. Basic but very clean and modern. Very close to bars, restaurants and metro which is 4 stops from the colosseum. Owner extremely friendly and very helpful. Thoroughly recommend.

My Flight arrival was at 8:45 pm to FCO, Imperial suite had been contacted by my travel agency via phone 8 day in advance of arrival time; and this responder had emailed hotel 3 times ( March 2022, April 2022, May 2022) informing them of late arrival they did not respond to any emails; subsequently this responder notified the travel agency and asked for their assistance. Phone call was made by the responder's travel agency directly to the hotel Imperial Suite to request late night check in but Suite reported they would not do so and continued to refuse any arrival after 8:00 pm. Subsequently traveler was forced to make a last minute registration at a significant cost increase due to losses of "early registration". The original booking made and paid for February 5, 2022 travel between May 5,2022 and May 18, 2022. Imperial Suites reported that it would refund money. To date have not receeived the refund. Be very vigil in registering witth this hotel.

I had a terrible experience with this hotel. The host wasn't welcoming at all with and had a very bad communication. We was waiting for italian hospitality and we found only bangladeshis people asking us for extra money, for things we had paid once. I dont suggest it at all.

Nous avons pris 4 nuits dans cet hôtel. Nous sommes arrivés vers 22h30 a l'accueil. Il n'y avait personne pour nous accueillir, porte fermée et lumières éteintes. Tant bien que mal nous avons réussi a avoir accès a l'accueil. Nous avons appelé tout les numéro pour avoir une personne au téléphone mais aucun ne répondait. Nous avons du trouver une solution en réservant dans un autre hôtel, mais beaucoup plus cher. Le lendemain nous nous sommes présentés a l'accueil de l'hôtel mais nous avons été très mal reçu par le gérant, nous reprochant d'avoir fait du bruit en sonnant a la porte et en nous disant que nous aurions dû prévenir à l'avance de l'horaire notre arrivée. Hors il n'y avait ni numéro ni adresse mail pour les prévenir sur la réservation. Tres arrogant, il nous a bien expliqué qu'il n'y aurait aucun remboursement. Et a rapidement demandé la taxe de séjour. La chambre semblait propre mais il y avait des tâches de sang sur le matelas ainsi que sur les serviettes.... Le debit de l'eau était très très faible. A peine de quoi se rincer les cheveux. Le petit déjeuner venait du lidl d'à côté.

Inizialmente ci avevano detto che il check-in era intorno alle 12 quindi va bene lasciamo le valigie al piano terra e facciamo un giro per Roma circa alle 13 e 30 ritorniamo nel locale e la stanza non era ancora pronta,le valigie sono rimaste dove le avevamo lasciate ed ovviamente le abbiamo portate noi dalle scale perché la struttura non ha l’ascensore come non ha un bagno publico al suo interno.