At Home Townhouse - Filiberto

前台不是二十四小時的，晚到的話自己找位置難找，不會每天補充礦泉水，花灑水熱的也很慢，空調效果也一般。同等價位可以住到更好的酒店

Booked our 3 night stay, June 10-13, 2023 at this highly rated property.this weekend they emailed to state they could no longer honor the room we had confirmation we booked. They said the rate was much higher now, and they couldn’t give us that room anymore. They said we could cancel if we weren’t happy. It’s like they were trying to get us to cancel. We didn’t! We were surprised, but had no choice to accept. Next day they emailed and said they put our credit card through and it didn’t work so reservation was canceled. We called our credit card company they put through wrong expiry year, which we never gave them. They also put credit card through 20 days early, it wasn’t suppose to be out through til 7 days before. Our credit card information was fine, they just wanted our room. Very unprofessional to do this when we booked so far in advance. Shocking thru have such high reviews!!

A MUST for anybody visiting Rome! In a great location within easy reach of all the sights. Within seconds of arriving you will understand why this venue is named ‘At Home’. We received the warmest welcome from the lovely Paulo and an immediate check in to our beautiful room and a tour of the kitchen /dining area where guests can freely help themselves to Tea and Coffee and gorgeous snacks. Paulo even gave us some advice with directions and recommendations for tours and places to visit/and to dine - trust him as we did and had a great time. We had a corner room with a wrap around balcony overlooking the courtyard, it was so peaceful, heaven. The whole space including the room is beautifully decorated and spotlessly clean too, there’s a little fridge under the desk and flatscreen TV on the wall. The bed is big and super comfortable, with lovely linen. There are shutters on the windows that help keep out any light and keep the room cool, the air conditioning was very welcomed too. The bathroom had plenty of space and was light and airy, with a large walk in shower. Paulo is super friendly - as his cleaning team are too how come daily - and there is nothing he won’t do to make sure you have a wonderful time in Rome and a fabulous stay in his hotel. Thank you and we’ll certainly be back as we really did feel At Home!