Hotel Napoleon

Good hotel, i don't about Italy shower space but i felt it was tiny, that's the only complaint i have !

It is a bit far from most tourist area, main train station. The view of the room is not nice. However, the room is clean and enough space. Would be a good 3/5 rating.

I experienced an unacceptable situation with my hotel booking. Despite the negligible price difference between single and double occupancy rooms, the hotel refused to simply charge the price difference when I needed to modify my reservation. Instead, they forced me to purchase an additional room and charged an exorbitant 50 euros per day to change to a double room. This resulted in my paying nearly double the original cost, which is completely unacceptable. At reputable hotels, they would have simply covered the small price gap and amended the reservation without issue. This hotel's inflexible and exploitative policies are completely unacceptable. I regret not booking with a more customer-oriented brand that understands proper hotel hospitality.

I strongly doubt some of the hotel staff are racist. On June 29, 2024, around 3:00 PM, I sat in the hotel lobby for half an hour before checking in, and on July 1, 2024, after checking out at 10:58 AM, I sat in the same place for another 40 minutes because my train was not due yet. I cannot be completely sure if the two front desk staff members were the same each time, but during my time in the lobby, they exhibited racial discrimination. They actively provided travel information and farewells to guests from Western countries, but only performed routine duties for all Asian guests. I personally witnessed two front desk staff members verbally attacking an Asian guest in Italian when the guest couldn’t find their bank card quickly （I think the guest does not understand Italian） While language barriers or cultural differences might affect communication and expression, such behavior is appalling for professionals in the service industry. There is already too much ugliness and injustice in this world. Why does such a low-level act occur in Rome, a world-renowned tourist city? This behavior undoubtedly tarnishes Italy’s reputation and was the biggest disappointment of my trip to Italy. Ps：Some major issues with this hotel: 1. The single bed room is an individual room within a suite, so the soundproofing is poor. You can hear any noise from the neighboring rooms. If you have no choice but to stay here, please use earplugs. 2. The shower space is extremely narrow, similar to a student dormitory in the UK. It’s hard to imagine a four-star hotel in 2024 having such a cramped bathroom.

Our room was superior, the staff were courteous, helpful giving directions, advice and help with transportation. And the included breakfast was the best I have ever experienced. Would stay there again,

I loved everything about my stay here. All the staff were welcoming and eager to help. They remember your name and make you feel very comfortable during your visit. They breakfast had plenty of options. They have a nice lounge area where you can relax after a long day out.