Best Western Plus Hotel Gergovie

Chambre très calme et agréable Salle de bain magnifique Séjour agréable

At check in when we were advised that we could only eat at 7.15 as, because we only requested a table not a time. When we switched the room lights on we were treated to a disco! The bedhead lights were flashing non stop. The "reeding" light was a small pinhead. The telephone it didnt work, so my disabled husband,, had to physically go down to complain at an unstaffed reception. Eventually the pleasant receptionist appeared and came to our room to fix the lights. She couldnt. so the bedhead had to be unplugged. The standard lamp also didn't work, so she unplugged to fridge and plugged it in there. We arrived as demanded at 7.15 for dinner, were seated promptly then left for 30 minutes before our order was taken. I enquired what was in the sauce with the duck, and there was no mention of chilli, (I am allergic) . The dish was covered in chilli flakes! I told them I could not eat it and returned the dish. My husband's duch was raw and bleeding., so be returned that. The vegetabges were mush. Cauliflower/broccoli? was grey! The guinea fowl replacement dish was also returned as it was inedible. We again returned the dish. The waitress made loud derogatory remarks about "les Anglais" (We speak French!. The food and room were not 4* standard. Manager was not available. Reception offered .€20 and meals off bill which was still high for an unfit room and meal

Balcony overlooking Clermont Ferrand an unexpected bonus. Restaurant excellent. Personnel really helpful & friendly, albeit run off their feet due to understaffing.

Overnight stop when making the journey from Spain to UK. Hotel easy to find, close to main road, but not affected by traffic noise. Staff friendly. Only downside, it was 38 degrees at 7:00pm outside, public area and restaurant didn’t seem to have any aircon. Room however was pleasantly cooler. Accidentally left my Kindle device, was contacted by email during the day of my departure, contacted the hotel later to arrange for it to be returned. Received notification when it was sent

We are coming each year for a 2 stop during travel. This year the restaurant was not open because of Tour females staying in our hotel. Can happen. 2nd stop on the way back. Chaotic in the restaurant with serving dinner and giving people a place. Very on professional. Disappointed because we come here always because of the restaurant. I hope that next year the situation is under control with a good floor manager.

Lovely small hotel, very clean with good facilities. Very handy as a stop off on our journey to the south.

Restaurant service was disappointing with very slow and disorganised waitresses.

The Hotel was perfect in every way Welcoming, warm, cosy and had a good restaurant with a bijou bar and lounge area The location was perfect being close to the A75 and with secure parking I will definitely book again when I next drive to and from Spain

Lovely room with balcony and beautiful view. Nice restaurant also with beautiful view and nice food.