Kiriri Garden Hotel

It is likely the nicest hotel in Bujumbura. Comfortable bed, spacious room, rain shower head, good Indian food. Wifi is not great, music from bar can be heard in rooms, smell from bathroom. Staff at front desk is not friendly, they do the bare minimum. You pay in full when you arrive, they accept credit cards and dollars, you cannot use up your BIFs to pay them. No ATM in the lobby and the hotel does not offer exchange services. There is an elevator to the room. The room is spacious with a comfortable large bed. One side of the hotel has a nice view of the pool, garden and city view but you also get noise from the bar. The other side has view of the street with people running. The rain shower head is nice but no door to the shower so the floor gets wet. I stayed in two separate rooms over two nights and both had a smell of sewer in the bathroom. In one the smell was so bad that I switched rooms, but the second room had a similar issue. The smell also affects the towels in the room. I find that the biggest negative about the room. There is tea in the room but no coffee. There is a safe but the battery was low. One room had a USB port but it wasn’t working. A second room did not have a USB port. Buffet Breakfast is included but it is the same every day, it gets tiring, the hotel needs to mix things up. There is an omelette station, low quality black coffee, fruit, vegetables, breads, cooked foods that are supposed to be hot but are cold. By the last day I really wanted to go elsewhere for breakfast. If you want better coffee go to the lobby, they have an espresso machine, but cappuccino is 17,000 BIF. The spa is nice. 100,000 for hot stone or hot towel massage, 40,000 for gel manicure and 45,000 for regular pedicure. Brigitte the masseuse is good as well as Belyse for nails.

An amazing hotel on the hillside above Bujumbura with a tremendous view of Lake Tanganyika. Staff were competent and pleasant. Room was clean and the studio layout with a loft bedroom was excellent. Food in hotel was very good. This was our first trip into Burundi and Kiriri Garden Hotel made us ready to return someday.

We had a wonderful experience at Kiriiri Garden. A beautifully decorated place with lovely art. The staff was friendly and helpful. I will stay there again!

Great spot for the view. The menu is a bit pricey for pretty standard things. There are good craft shops where you can spend some time rummaging through the colourful and eclectic goodies. The staff were welcoming and helpful - nice spot for a drink and snack.

I spent 10 days in May-June 2023 as part of a business trip. The place is fantastic. Great view over Bujumbura, nice and fresh garden, huge rooms with all comforts and a quick commute to the city centre. However, the service is rather poor. There are hardly any smiling, helpful faces at the reception. Service levels are pretty average. Surprisingly, in this French-speaking country, only a few of the staff could even speak French. The music in the restaurant is too loud, there is not enough tea or coffee in the room, there is no ATM in the lobby and the food is average. With such a great location and facilities, they could do much, much better and make this hotel an absolute winner - advice to management, please train your staff better and motivate them to provide good customer service.

The hotel has a beautiful view of Lake Tanganyika, the standard room is well designed and spacious I would give it a 4/5. The staff at the hotel are respectful and are always ready to assist. The continental breakfast buffet had a good variety to choose from