The Towers at the Kahler Grand

I parked in their ramp for three days while doing business at the Mayo. On the third day, there was an issue and i couldn't exit. Each day I parked there was different with some days issuing tickets and some tapping a credit card in and out. I pressed the help button on the screen that read, "Transaction complete" and a brusk woman answered and though she had the power to let me out, transferred me to their I.T. Meanwhile cars were backed up behind me and I was embarrassed. The call went to voice mail. Then the help button didn't activate the first 20 times or so I pressed it... more cars behind me. When the woman answered again she agreed to let me out only if I came around and went to the front desk. I did. My card had not gone through, not because it didn't work but because on this special day it wanted a ticket to exit. I park in ramps all over the place so I know how this works. I was first made to explain it to someone who couldn't help me and called the manager I asked for in the first place. The manager was unable to explain why the routine changed from one day to the next and had me standing there for 20 or so minutes. I asked to be comped for my inconvenience and got a measly 4 dollars off! Don't park here! The spaces are so narrow I nearly couldn't get in my car and I'm average size. Your car will get dinged and the customer service is horrible. Never parking there again. I told this story to another contractor for the Mayo and he had the same experience some time ago and told them he would never park there, stay there, or have his crew stay there or even eat there again. The way they treat parking customers is rude.

Convenient to the Mayo Clinic. It was so nuce to have a place to rest between appointments!

The staff are wonderful and go out of their way to help with anything you need. The lounge is snakes and drinks 24 hrs a day as well as meals. The pool is incredible. Quiet rooms with amazing bathrooms. The hotel connects directly to the Mayo sublevel for easy access. It's luxurious and a real treat. I highly recommend the Towers!