Extended Stay America Suites - Detroit - Rochester Hills

本來定了兩天，但是酒店連不上網，到前台也解決不了，取消了一天。早餐比較差，衹有幾個袋裝的麪包和餅乾。

The place needs to be updated, it has an odor throughout the Hotel, the rugs are old, mostly everything in the room is outdated. The room was clean, and the air conditioner worked well. The elevator floor was dirty. There was only one person on duty at the desk.

Staff was nice, even the guests were. BUT all pipes clogged. In stead of fixing it you get a plunger. We saw a cockroach. Everywhere you turn you are comfronted with the smell of *******. No gym! Nothing for kids to do. Aprox 4 or 5 nights there was a pshychotic man in the lobby who was not a guest. Staff did not feel comfortable. Finally after a few nights I was told the man was to be removed by police. It is sad that half the staff are truly gems like ms Diamond and Mrs Serena and some others. On the other hand there were some staff that just linger in the backoffice and ‘hide’ behind a ‘will be back soon’ sign. A a seasoned receptionist in 4 and 5 star hotels I did not expect too much glamour and facilities but this place needs management that cares. I am so sorry we will not be returning there. Again I really liked most of the staff. Also 1 of 5 washers work with Apple Pay none of the dryers do. Even though they have a cardpayment machine on them you only can use quarters and when you need quarters they do not have change.