Premier Inn Rochester

Very nice Good restaurant right across the street Nice river view

The hotel is ideally located for entertainment and easy access from the motorway. What I liked: All the staff we met were wonderful. They were so friendly and helpful. For example, I have to use a stick to walk and one of the bar staff brought our food up to our room for us because we got back late and I didn't want to keep my 11 year old up in the restaurant. Normally, you have to go back and collect the food. I found that really kind as I would have really stuggled to carry a tray and use my stick safely. The bathroom as clean and the towels were good. The shower curtain was old fashioned but clean. The loo was spotless! Ther bed was adequate but not as comfy as Lenny Henry would have you believe! That may be me... I like a softer bed! It's also quite high up so, again, with mobility issues I found it a bit of a struggle to get into. What I didn't like: The only criticism I have is that each time we went to eat (breakfast and dinner time) we had to hunt for a clean table. I think the poor lad who was working the breakfast shift one morning was on his own, trying to keep up with wiping the tables before the next person arrived. Everything else was lovely and we will be back!!!

Couldn’t sleep too much noise coming from the room above us. The concierge couldn’t find out where the noise was coming from. so I didn’t sleep on the night I booked the hotel very unhappy and dissatisfied. Hopefully the hotel will get in contact with me to resolve this bad review