Tài Khoản Khách
ngày 12 tháng 7 năm 2025
Would have rated 0 if I could. Turned up to check in on Sat 5th and was told my room had a leak, therefore they needed to move me to the nearest hotel a 30min drive away. Not ideal at 10pm, now I understand these things happen but surely this would have been known at 1.30pm when I tried to check in. But was told check in wasn’t until 3pm. Poor service all round. As I needed remain in Rochester I declined the room in the other hotel and waiting to hear back from Customer Service regarding a refund. A week later, I’ve still not heard anything from their team, and when I call I get hung up on! No customer service number I am being told, so hoping this gets seen by someone. Terrible experience, would never stay at a travelodge again. Sort yourselves out guys. Had to pay £130 too for a family room, good job they weren’t with me!
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