1. Receptionist upon check-in did not display the "welcome; we are glad to have you as our guest" persona.
2. The grab-and-go breakfast was abysmal. Sunday at 9 am, there wasn't anything (receptionist told me they had run out of everything, and admitted that many guests were upset); Monday at 7:30 am, there was only coffee. A family of four stared at the coffee and asked me where the breakfast was. I told them that they probably ran out again. Very sad!
3. My bathroom towel rack and toilet paper holder were both broken. The shower was excellent, but there was no free shampoo available.
*I don't plan to stay at this property during my next visit to Rochester.
Dịch