Kevin M
ngày 31 tháng 12 năm 2024
We paid over $300 per night (plus taxes and fees) for what we expected to be a 1st class experience in Williamsburg. Our reservation included breakfast at this small inn which could have been wonderful had they put in any effort at all. Instead the breakfast fell short of what I would expect to be served at a budget hotel buffet., let alone a resort inn. It featured overcooked, dried-out cheese omelettes that appeared to be left over from the prior day(s), sausages that had been cooking since Monday (we were there on the weekend), and days-old quiche. An asian family sitting next to us spilled a drink as they were leaving. Rather than just clean up the mess quietly, the hostess and cleaning staff complained loudly about it a few feet from our table for all to hear. During our 1st night the temperature in our room was between 75-76 degrees, and adjusting the thermostat did nothing to change the temperature. The 2nd night after coming back from dinner the temperature in our room had climbed to 81 degrees (in December). Again, adjusting the thermostat did nothing. After my 2nd visit to the front desk we were offered to move to another room which we did. We had to pack our suitcases, laptop, toiletries, etc… and move ourselves to another room. When we checked out on Sunday morning, after suffering through the same overcooked cheese omelettes and sausages, we told the manager at the reception desk of the issue with our room. She said that she had heard about the issue and would let maintenance know of the issue, and apologized but said she was glad they had another room that we were able to move ourselves into. She offered us no accommodation on the full 1st class rate that we paid for a 3rd rate experience. My advice is to spend your money elsewhere.
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