Courtyard Williamsburg Busch Gardens Area

The room I had was very musty (it was on the bottom floor). I've stayed at this property before and didn't have that issue.

It rained, which limited out of room activities for one day, but apparently rain causes the TV to go out. No TV for 4-5 hours after rain ended. TV's were old and did not allow for streaming Netflix etc.

First time staying at this hotel - while my wife and I visited Christmas Town at Busch Gardens, the staff was very nice! Excellent customer service, the room was clean, and the breakfast was excellent. I highly recommended to anyone visiting Williamsburg, to stay at this hotel! 10/10 recommend, thank you!

My family and I had a one night stay. Check in was fast and friendly, the room seemed clean. The Starbucks cafe area in the lobby was appreciated by my wife. The cost was half of that of other hotels on McClaws Circle, and just as nice. I think we have stayed at all of them at one time or another.

I made a reservation for a room for two adults and two children nearly a month before our scheduled trip. However, upon arriving at the hotel, I was shockingly denied check-in. As per management, the hotel was overbooked. I find this situation deeply concerning, especially given that I had made the reservation well in advance and was traveling with two young children.The receptionist's demeanor during this ordeal was notably rude, and there was no apology extended for the inconvenience caused.

Great property and extremely clean rooms. The young lady working the bistro was wonderful and so friendly. The only minor flaw was that the hot tub in the pool area was very dirty and discouraged me from utilizing it. Overall, it was a great stay and very clean.

Checked in and the polite desk agent did not realize I had booked thru a 3rd party so she was double charging me. We were asked if we wanted 1st or 2nd floor and choose 1st. Walking down construction hallway to room (loud) and musty smell from sanding, arrived at room and the exit door that was adjacent to us was out of order. TV in room was out of order and thermostat on wall not working. Told by maintenance that problems with things like this. Pool had a worm in it. Jaquezzi had objects floating. Told staff next day. Asked what room we were and when we told them said that we should have never been put in that room as it was out of service and had not been prepared for guests. Does this mean it was dirty. Hmmmm. We were on way out so opted to just stay put. asked to extend stay on Saturday and told they were sold out. Not very friendly. If room was never to be booked - how can it not be available for one more day. Only positive was the Bistro girl who worked am and pm was amazing. very friendly. Cannot believet his was a Marriott.

The staff was courteous, room was clean and well kept. My kids and husband enjoyed the pool/hot tub while waiting for local attractions to open. Will be booking here again and recommend to anyone coming to the area.

Location for Bushe Gardens was great but hotel rooms were dated and mediocre for the cost per night.