Rio Olaya Hotel

Need more to be professional

للاسف خدمه سيئه جداً سكنت في الفندق في غرفه ٥٠٥٠يوم الخميس كانت اقامه سيئه جداً من لحظه الوصول لحتى المغاددره الوصول المويه حقه الحمام لونها اصفر طلعت من غرفتي ٤ ساعات وكلمت الاستقبال ينظفون غرفتي للاسف رجعت ماهي نظيفه. نقلوني على غرفه ثانيه والساعه ٢:٣٠ في الليل نايم ودخلو علي ضيوف على اساس الاستقبال باعوه الغرفه وانا ساكن فيها واتصل على الاستقبال يحكيلي اسف وتصبح على خير. بعد اسبوع يدق علي مدير التشغيل يعتذر ويقلي ارجع واكلمك وللاسف للحين ما جاني اتصال منو. لا انصح اي شخص يسكنو لانه مو امان ابداً. Unfortunately, the service was very bad. I stayed at the hotel in room 5050 on Thursday, and it was a very poor experience from the moment I arrived until I left. Upon arrival, the bathroom water was yellow in color. I left my room for 4 hours and informed the reception to clean it, but unfortunately, I returned and it was still not cleaned. They moved me to another room, and at 2:30 AM while I was asleep, some guests entered my room because the reception had apparently sold the room even though I was staying in it. I called the reception, and they just told me, ‘Sorry, good night.’ A week later, the operations manager called me to apologize and said he would call me back — but unfortunately, until now, I haven’t received any call from him. I do not recommend anyone to stay there because it is not safe at all.”

we check in yesterday june 28 2023 for our eid vacation @4:30 pm together with my 2 friends and the saudi receptionist that time was very welcoming polite and very accomodating . the sad part during check out the receptionist whose on duty that time collecting us 50sr for drinks ,1 small pringles and 1 pack of assorted nuts in the mini ref in our room . i was a former hotellier for 12 yeasr in some of the famous 5 star hotel internationally but this is the first time happened that complementary drink is paid of during checked out the receptionist told us thats the hotel standard not to him. this is not about money but the hotel arrangement very horroble ...hopefully next time before the guest inter the room you should do a briefing about the drinks and the chips is for sale no problem atkeast we informed not in this shocking way the reception told us there is a menu in the room about the price but we dont even see that said menu...now my question is the room no.5050 is so good ellegant everythings provided except the mini ref desplayed with a few water and drink is all for sale .,so maybe there is no even 1 bottled water is for free because i paid everything for 50sr as per receptionist total. i just want to express that all staffs we were incounter during stay are very ok from housekeeping ,the restaurant staff during breakfast are so nice and and accomodating thats why they deserved a gift from us during my stay.,except to my main complain about charging of everthing inside your mini ref. without any info that those things is for sale ..im so happy during my stay specially in you swimming pool i do a lot of content posted to my page since im a vlogger (social media influencer) in able to share and let them know the best experience in RIO HOTEL to my 20k plus followers in riyadh...thang you #eidmubarak😘🙏😇😇😇