Fraser Suites Riyadh

Great Place to stay in Riyadh. Great service with great hospitality. Thank you team

It was a true 5 Star hotel with super courteous and helpful staff. 2 things that I would like to see improved are breakfast menu options, not as widespread and different room options were not clear on ******* until we got to the hotel.

Stayed with my daughter for over a week as we came for a sports event to town. The premises are nice and clean, rooms are spacious and modern, corresponding to the quality one would expect from Fraser Suites brand. Location is decent. Breakfast needs to be improved for a 5* establishment. However, our biggest disappointment came from the reception and management office. We had a reservation for 5 days but wanted to extend for another 5 days minimum. We wrote two emails and never got a response during the day from the reception desk. When we came in person to the reception desk, we were told we has to change rooms for the next 3 days and then move back to the original room again. We agreed upon the price being the same, in particular as our stay was getting longer and could be as long as 2 weeks. We moved rooms and were ready to move rooms again. When I can to pay for the 3rd move I was told the price was double the original price for the same room. I was let down by management and said we would move out. The receptionist was kind enough to say he would talk to the manager and get back to me. We left for the day and didnt hear back. In the evening we were told the price was the increased price and there was nothing they could do as “the whole of Riyadh and the hotel were full”. We left and moved elsewhere. I wrote another email to the reception and also feedback to the head office in Singapore how we were let down as Fraser Suite customer / Fraser hospitality member by the treatment. What is more, I recommended earlier the facility to another family at the sports event. They secured their booking a day before our 3rd move for the same price that we had originally. As a customer - I am not coming back. We could have stayed for 2 weeks in Fraser Suites Riyadh but greed took over and customer service completely failed. I am still waiting for an apology… but even that isn’t going to change the lapse in hospitality management.

Excellent staff and location in Riyadh. Although it was cool in Riyadh when I visited the Pool looked inviting. The gym is superb and the food is excellent. The rooms are cleaned daily and the cleaner is frankly the best I've seen

It's in a very central location and is very comfortable.

I have booked two nights here for two rooms. This doesn’t match any 5 star, I would say it’s average 4 star amenities and ambience. We didn’t like it and wanted to check out next day. They didn’t have us refund for the night. Management was not there to speak to them as well.

It was an amazing hotel and tge staff there were extremly friendly and helpfull. Arifu Islam gave me an amzing service. Rooms are always clean and it has a washer and dryer on the 4th floor for you to wash your clothes. Thank you 😊

Really good iftar and the team is perfect, Good quality is good Service and staff working there was good Reception greated me very well And they all smile when trying to serve you Alao I tried to call them to make a reservation they were great

Rooms and beds comfortable and clean with good quality bathroom products. Breakfast was awful and unimaginative which does not match with the standard of the rooms. Front of house staff are somewhat detached from a customer service perspective which is unfortunate as hotel should be achieving better standards.