The Peppertree Luxury Accommodation

This was the most disappointing experience of our trip so far in New Zealand. Because we had paid a lot of money for the room and it was advertised as ‘luxury 5 star accommodation’ we were expecting the luxury that was promised. Unfortunately the bed in the faded bedroom was old and uncomfortable and the shower in the faded bathroom had no pressure and no hot water. We spoke to Heidi the host about our concerns but all she could do was apologise and offer us a bottle of wine. When we explained that we didn’t drink she offered us a cup of tea. She seemed concerned and knew that we were unhappy but wasn’t prepared to do anything about it. Other reviews suggest that people were happy with this accommodation but if they’re travelling with a tour company perhaps they don’t realise how much they are paying for the room or perhaps the rooms vary in quality. I saw one room which was definitely more luxurious than ours. All our accommodation in New Zealand has been better than this and have cost substantially less. The Pepper Tree either needs to upgrade their out dated rooms or reduce the cost of those not up to standard. The Pepper Tree states that it is rated five star by Qualmark but we have been unable to find it registered on The Qualmark website.

Heidi our host was extremely warm and welcoming. Her house is beautiful and breakfast was good. The reason for my 3/5 score is for the bedroom and bathroom. Both rooms were spacious and clean but somewhat dated. This is one of the most expensive lodges we booked and were expecting the ‘luxury’ it advertised. I feel for the quality of the bedroom and bathroom, it is overpriced.

Previous reviewer was right - staying here feels like being invited to a traditional house party. An Edwardian home carefully restored with period detail. If you prefer a minimalist or utilitarian vibe, don’t book here. The Venetian room had a cut-glass chandelier and doors to the veranda with a fountain playing outside, I came away feeling serene after the best nights’s sleep I’d had in NZ.