Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

I went for a relaxing weekend with my sister and I can say we had a really great experience in this hotel.The roof top terrace with the swimming pool has a fabulous view to the mountains and the lake.The breakfast was very rich and the hotel staff are extremely professional and polite .We had also dinner and it was high class!we came by car and it was really easy to park just outside the hotel.The room was very clean .Definitely coming back !

Amazing hotel, superb staff we were so well looked after by everyone but special mentions must go to Massimo and especially Zane for being so helpful all week and not to forget Michaelangelo for the best Mojitos we have ever had. Lake Garda and the surrounding area is truly beautiful.

The weather could have been kinder but this did not detract from our stay. It was my wife's birthday and they gave her a small bottle of prosecco in the room and a birthday cake at evening meal (I emailed them for this and they were quick to respond). She was very happy and surprised. Staff: The staff are all excellent, very professional and friendly at the same time. Give a special thanks to Zane and Yuri especially as they looked after us during our meals and were always happy, smiling and chatting whilst remaining very professional. Pool/Bar: The pool/bar on the roof is really good and the staff here are also excellent. Views are great too. Reception: Reception was easy, explaining about the area, the Trentino card (and showing me how it worked 😀) and where to go to catch the local bus etc. You may need to ask for the Trentino card which allows free transport in the region and some free access to sites e.g. Arco castle. Cleanliness: Spotless and clean. This can't be faulted. Food: What can I say! The food was Michelin quality. didn't want or need to go anywhere else. 5 x courses for the evening meal. Room: The room was adequate as unfortunately there were several places that needed redecorating. Few scuffs and scratches and I think for a 4* superior hotel then I would not have expected this. However, the shower was one of the best and the room was large and spacious. Entertainment: Very good. All of the entertainment artists were of a very high quality and we enjoyed them all. Location: Just right. No noise from outside or the main road, great views. About 20 minute walk to the centre around the lake edge. Very nice though. Overall: Highly recommend the hotel and we will stay again.

Great food, great staff. Free bikes to borrow. Excellent location near the lake in a quiet area. Only things to improve are the rooms need some updating, if you are vegetarian then the evening meal options are a bit limited and bland, and getting faults fixed took a couple of asks rather than one. However would definitely recommend this place and would stay again.

Had a great holiday at this hotel. We booked a deluxe room, thinking it would be quite special, but please note, rooms are basic and are in need of refurbishment. We asked to get moved but was told the hotel was full. Apart from this the food was great, staff were pleasant and really helpful and hotel very clean.

Had a lovely stay, hotel was spotless, rooms cleaned daily. Staff were amazing, very attentive and helpful. Breakfast choices great, freshly cooked omelette, crepes... Evening dinner, very high class, some simplified choices would have made it a little easier. View from roof was amazing, pool a little small, so heated up, like jumping into a bath. Lake was lovely, much cooler, but need shoes to access. Was not aware of complimentary mini bus for town until I read previous review on return, but maybe not a bad thing got my steps in. Walk to town was flat and manageable. Panoramic lift is a must, stunning views.